Customer Service & Insurance Advisor - Growth & Benefits

Talentify; Salinas (CA); On-site; USD 36,000 - 89,544,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Paid time off

Job summary

State Farm Agent Team Member in Salinas, CA seeks a Customer Service Representative to deliver exceptional client experiences for insurance and financial services. You will resolve inquiries, coordinate with agency teammates, and anticipate community needs, with internal growth opportunities for driven, sales-minded individuals.

Role emphasizes customer focus, empathy, and proactive problem-solving as you build relationships and support auto, home, life insurance and retirement planning

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

State Farm Agent Team Member in Salinas, CA seeks a Customer Service Representative to deliver exceptional client experiences for insurance and financial services. You will resolve inquiries, coordinate with agency teammates, and anticipate community needs, with internal growth opportunities for driven, sales-minded individuals.

Role emphasizes customer focus, empathy, and proactive problem-solving as you build relationships and support auto, home, life insurance and retirement planning