Customer Service Representative - State Farm Agent Team Member

Zach Bay; Redding (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Training & development

Job summary

Zach Bay - State Farm Agent is seeking a dedicated Customer Service Representative - State Farm Agent Team Member in Redding, California. You will be responsible for generating exceptional customer experiences that reinforce a successful insurance agency’s growth.

This role requires strong customer service skills, attention to detail, and the ability to resolve customer inquiries effectively while anticipating community needs. If you are empathetic and sales-minded, we want to connect with you!

Qualifications

• Strong communication abilities coupled with interpersonal skills.
• A detail-oriented mindset with the capability to multitask.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Zach Bay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.