Client Success Champion

Trelleborg Sealing Solutions Switzerland AG; Fresno (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

The Customer Success Advocate (CSA) role at Trelleborg Sealing Solutions Switzerland AG focuses on delivering outstanding customer service and total customer satisfaction for existing and prospective customers. You will manage customer orders and coordinate across the supply chain and factories to support sales and project delivery.

You will also assist Sales Engineers and Application Engineers on customer projects, contributing to achieving sales and profitability goals while maintaining

Qualifications

• Minimum 1 year of experience in a customer service position preferred
• Knowledge of basic business sales and marketing practices

Responsibilities

• Provide outstanding customer service and total customer satisfaction to existing and prospective customers
• Act as the customer's primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
• Perform Account Management: Monitor and optimize sales growth and profitability, Outgoing sales calls to customers and target accounts, Follow up on quotations and projects, Drive customer satisfaction
• New customer account management including customer set-up, and credit information
• Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
• Monitor customer orders: Minimum order and line values, profitability, and costs
• Process customer complaints and assist with investigation and corrective actions
• Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
• Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business.
• Joint sales visits to customers with Sales Engineers
• Attend additional training as needed

Skills

Customer service

Account management

Communication

Sales support

Education

Technical degree (engineering or sciences)

Job description

The Customer Success Advocate (CSA) role at Trelleborg Sealing Solutions Switzerland AG focuses on delivering outstanding customer service and total customer satisfaction for existing and prospective customers. You will manage customer orders and coordinate across the supply chain and factories to support sales and project delivery.

You will also assist Sales Engineers and Application Engineers on customer projects, contributing to achieving sales and profitability goals while maintaining