Client Success Associate | Onboarding & Quality Champion

Birdseye Security Solutions; Bogota (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunity for team involvement

Annual performance reviews

Creative and innovative environment

Company organized events

Dynamic office space

Job summary

Birdseye Security Solutions in Bogota, New Jersey, is seeking an individual to manage customer interactions and ensure quality standards across communications. The role involves direct customer support via various channels, collaborating with teams to resolve issues, and maintaining comprehensive records in Zoho CRM.

The ideal candidate thrives in a dynamic environment, participates in quality audits, and contributes to team development through innovative ideas and continuous improvement. An attractive compensation package and perks are offered.

Responsibilities

• Handle customer interactions professionally via email, phone, and messaging.
• Take ownership of customer issues and drive resolution.
• Assist during customer onboarding to ensure smooth experiences.
• Keep accurate records in Zoho CRM for all communications.
• Collaborate with internal teams to address customer needs.
• Perform quality audits and document findings accurately.
• Monitor compliance and track performance against benchmarks.

Job description

Birdseye Security Solutions in Bogota, New Jersey, is seeking an individual to manage customer interactions and ensure quality standards across communications. The role involves direct customer support via various channels, collaborating with teams to resolve issues, and maintaining comprehensive records in Zoho CRM.

The ideal candidate thrives in a dynamic environment, participates in quality audits, and contributes to team development through innovative ideas and continuous improvement. An attractive compensation package and perks are offered.