Client Success Associate - Fast-Paced Support

Inductive Automation; Folsom (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

On-site amenities

Job summary

Inductive Automation is seeking a Client Services Specialist I to be the primary point of contact for most company departments, handling inbound/outbound calls and emails, triaging tickets, and delivering timely solutions within SLA timelines. This full-time, on-site role requires two days of on-site work per week and onboarding during the first 30 days.

You will collaborate with technical teams, maintain policy knowledge, and build lasting relationships through empathetic communication with

Qualifications

• AA or AS in Business Administration, Office Management, or related field.
• 1–2 years of client relations, customer service, or technical support.
• Experience in software industry preferred.
• Familiar with Google Office, CRM systems, and Zendesk.
• Strong written, verbal, and communication skills with empathy and compassion to customer requests/issues.
• Highly organized and strong attention to detail.
• Must be able to think quickly and find effective solutions to customer complaints or complex service issues.

Responsibilities

• Providing excellent customer service in a fast paced, high volume setting.
• Answering customer interactions via phone, while actively listening to customer issues and developing effective solutions.
• Serving as a trusted point of contact, focusing on consistency and empathetic communication to grow lasting professional relationships with customers.
• Triaging incoming emails/tickets to the appropriate teams or agent.
• Monitoring incoming support channels to ensure all customer inquiries receive a fast, helpful response within our target timelines.
• Providing regular follow ups with internal teams and customers to drive timely resolutions and customer satisfaction.
• Collaborating internally with multiple divisions as needed.

Skills

Customer service

Communication skills

Problem solving

Empathy

Education

AA or AS in Business Administration or related field

Tools

Zendesk

Job description

Inductive Automation is seeking a Client Services Specialist I to be the primary point of contact for most company departments, handling inbound/outbound calls and emails, triaging tickets, and delivering timely solutions within SLA timelines. This full-time, on-site role requires two days of on-site work per week and onboarding during the first 30 days.

You will collaborate with technical teams, maintain policy knowledge, and build lasting relationships through empathetic communication with