Client Success Associate – Employee Benefits

Marsh; Billings (MT); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation package

Paid paternity/maternity leave

Medical leave

401K savings

Wellbeing programs

Job summary

Marsh McLennan Agency in Billings, MT is seeking an Associate Client Manager to partner with client relations and deliver exceptional service to Employee Health & Benefits clients. You will support accounts, coordinate with carriers, and help manage client data within our agency management system.

The role emphasizes reliable customer service, teamwork, and ongoing professional development in a dynamic insurance environment. We value ethics, integrity, and client-focused collaboration.

Qualifications

• You’re a client service expert.
• You’re ready to embrace insurance and customer service.
• You’re smart and understand business and people.
• You’re good with people, can handle tough days, and enjoy making clients happy.
• You’re a team player who maintains positive relationships.
• You’re detail-oriented, able to meet deadlines and ensure accuracy with clients and carriers.
• You love learning and pursuing professional development.
• You can adapt as industry changes and client needs evolve.

Responsibilities

• Provide amazing client service and address needs promptly.
• Work on accounts, negotiate with carriers, prepare materials, collect client information, and order policies.
• Update client information in the agency management system.
• Follow policies, procedures and workflows to maintain quality and confidentiality.
• Contribute as a collaborative team member.

Job description

Marsh McLennan Agency in Billings, MT is seeking an Associate Client Manager to partner with client relations and deliver exceptional service to Employee Health & Benefits clients. You will support accounts, coordinate with carriers, and help manage client data within our agency management system.

The role emphasizes reliable customer service, teamwork, and ongoing professional development in a dynamic insurance environment. We value ethics, integrity, and client-focused collaboration.