Client Success Architect: Grow Trusted Partnerships

INFUSE; Davidson (NC); On-site; USD 55,000 - 90,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to join our team in Davidson, NC. You will build lasting client relationships and ensure the timely delivery of our solutions, acting as a trusted partner to clients across diverse industries.

Collaborating with Sales and Operations, you will translate client needs into actionable plans, manage communications, and drive satisfaction through proactive issue resolution.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.
• Empathetic understanding of client needs.
• Proactive problem solving.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide administrative and operational support such as data entry, updating internal systems, or managing schedules

Skills

Client relationships

Communication skills

Prioritization

Empathy

Problem solving

Job description

INFUSE is seeking a Client Success Specialist to join our team in Davidson, NC. You will build lasting client relationships and ensure the timely delivery of our solutions, acting as a trusted partner to clients across diverse industries.

Collaborating with Sales and Operations, you will translate client needs into actionable plans, manage communications, and drive satisfaction through proactive issue resolution.