Client Success Specialist — Build Lasting Partnerships

INFUSE; Portland (OR); On-site; USD 60,000 - 85,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to cultivate strong client relationships and ensure successful delivery of our solutions from Portland, OR. You will play a pivotal role in aligning client needs with our offerings and driving satisfaction across industries.

As part of the team, you will collaborate with sales and delivery, manage escalation paths, and help identify opportunities for growth. INFUSE values a supportive culture and a focus on employee well-being and client impact.

Qualifications

• Demonstrated ability to manage client relationships
• Strong verbal and written communication skills
• Ability to prioritize tasks in a fast-paced environment
• Empathetic understanding of client needs and solutions

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure timely and successful delivery of solutions per client needs
• Communicate progress of initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams
• Assist with challenging client requests or issue escalations as needed
• Provide administrative and operational support, including data entry and scheduling

Skills

Client relationships

Communication

Prioritization

Empathy

Job description

INFUSE is seeking a Client Success Specialist to cultivate strong client relationships and ensure successful delivery of our solutions from Portland, OR. You will play a pivotal role in aligning client needs with our offerings and driving satisfaction across industries.

As part of the team, you will collaborate with sales and delivery, manage escalation paths, and help identify opportunities for growth. INFUSE values a supportive culture and a focus on employee well-being and client impact.