Client Success Architect for Global Media Solutions

Creative Technology UK; Fort Lauderdale (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

NEP Group Inc. in the United States is seeking a client-focused leader to serve as the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams across sales, operations, engineering, and production services, and oversee onboarding and service delivery. This role requires guiding account health, managing renewals and growth opportunities, and acting as the voice of the client internally.

Qualifications

• 7+ years in client services, account management, or related fields.
• Experience supporting complex media, technology, or managed services clients.
• Strong stakeholder management and organizational skills.
• Ability to coordinate cross-functional teams and discuss technical/operational topics.

Responsibilities

• Lead day-to-day relationships with client operations leaders and stakeholders.
• Coordinate across Sales, Operations, Engineering, Production Services and regional teams.
• Drive onboarding, account planning and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities and long-term account success.

Skills

Client leadership

Stakeholder management

Cross-functional coordination

Communication

Travel readiness

Tools

Salesforce

Job description

NEP Group Inc. in the United States is seeking a client-focused leader to serve as the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams across sales, operations, engineering, and production services, and oversee onboarding and service delivery. This role requires guiding account health, managing renewals and growth opportunities, and acting as the voice of the client internally.