Client Success Advocate

Sun Life; Baltimore (MD); On-site; USD 49,000 - 66,000; Full time

Job summary

Sun Life U.S. is a leading provider of employee and government benefits, serving approximately 50 million Americans with a broad portfolio of medical, dental, vision, life, disability, absence, and related services.

The Client Services Specialist (CSS) role is a frontline position handling inbound inquiries from small group clients and brokers, with opportunities to advance into email and web chat channels as experience grows.

Qualifications

• 1+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Client-focused mindset with an empathetic approach toward others.

Responsibilities

• Research inbound requests to establish positive client relationships.
• Conduct outbound follow up and engage internal departments to resolve complex service requests.
• Build strong working relationships to support client needs.

Skills

Customer service

Communication

Problem solving

Job description

Sun Life U.S. is a leading provider of employee and government benefits, serving approximately 50 million Americans with a broad portfolio of medical, dental, vision, life, disability, absence, and related services.

The Client Services Specialist (CSS) role is a frontline position handling inbound inquiries from small group clients and brokers, with opportunities to advance into email and web chat channels as experience grows.