Client Success Advocate

AMG & Associates, Inc.; Maryland City (MD); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

AMG & Associates, Inc. is seeking a Client Support Specialist to assist clients, resolve issues, and ensure a positive experience.

You will serve as a key contact for navigating products, services, and account requests, requiring excellent communication and problem-solving skills. The role emphasizes patient, adaptable support across multiple channels, with a focus on long-term client relationships and adherence to service standards.

Formación

• High school diploma or equivalent; an associate or bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Experience in customer service, client support, customer success, or a related role is an advantage.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate professionally with diverse clients.
• Effective problem-solving, critical-thinking, and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
• Basic proficiency with email, office productivity tools, customer support platforms, and CRM systems.
• Ability to work independently while collaborating effectively with team members.
• A customer-first mindset and a commitment to delivering reliable service.

Responsabilidades

• Respond to client inquiries via email, telephone, live chat, and other approved channels.
• Provide accurate information regarding products, services, policies, procedures, and account matters.
• Troubleshoot client issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, product navigation, and routine tasks.
• Monitor outstanding support requests and follow up for timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain clear, professional, and empathetic communication throughout the process.
• Identify recurring concerns and suggest service improvements.
• Collaborate with sales, operations, technical support, and account management teams.
• Maintain accurate records of client communications and feedback.
• Help clients understand available services and resources.
• Follow service standards, data-handling procedures, and company policies.
• Contribute to customer satisfaction, retention, and service improvements.
• Meet established performance expectations for response times, resolution rates, and quality.

Conocimientos

Communication

Interpersonal skills

Problem-solving

Organizational skills

Multi-tasking

Time management

Active listening

Empathy

Teamwork

Adaptability

Educación

High school diploma or equivalent

Associate or Bachelor’s degree

Business Administration / Communications

Herramientas

Salesforce

Zendesk

HubSpot

CRM systems

Descripción del empleo

AMG & Associates, Inc. is seeking a Client Support Specialist to assist clients, resolve issues, and ensure a positive experience.

You will serve as a key contact for navigating products, services, and account requests, requiring excellent communication and problem-solving skills. The role emphasizes patient, adaptable support across multiple channels, with a focus on long-term client relationships and adherence to service standards.