Client Success Advocate

AMG & Associates, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. seeks a Client Support Specialist to deliver professional client assistance, troubleshoot issues, and ensure a positive client experience across email, phone, and live chat.

You will navigate products, services, and account-related requests with a customer-first mindset. The role emphasizes clear communication, problem-solving, and collaboration with sales, operations, and technical teams to improve service delivery.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate professionally with diverse clients.
• Effective problem-solving, critical-thinking, and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
• Basic proficiency with email, office productivity tools, customer support platforms, and CRM systems.
• Ability to work independently while collaborating with team members.
• Customer-first mindset and commitment to delivering reliable service.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information regarding products, services, policies, procedures, and account-related matters.
• Troubleshoot client issues and coordinate resolutions within established service guidelines.
• Document client interactions, requests, complaints, and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, product navigation, and routine tasks.
• Monitor outstanding support requests and follow up to ensure timely resolution.
• Escalate complex technical, billing, or service-related issues to appropriate internal departments.
• Maintain clear, professional, and empathetic communication throughout the support process.
• Identify recurring client concerns and suggest improvements to support procedures.
• Collaborate with sales, operations, technical support, account management, and other teams to address client needs.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem-solving

Time management

Attention to detail

Multitasking

Empathy

Team collaboration

Education

Higher education preferred in Business Administration or Communications

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. seeks a Client Support Specialist to deliver professional client assistance, troubleshoot issues, and ensure a positive client experience across email, phone, and live chat.

You will navigate products, services, and account-related requests with a customer-first mindset. The role emphasizes clear communication, problem-solving, and collaboration with sales, operations, and technical teams to improve service delivery.