Client Success Specialist

AMG & Associates, Inc.; Arkansas; On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. seeks a Client Support Specialist to serve as the main liaison with clients, guiding them through products and services and handling account-related requests.

You will address inquiries, resolve issues, and ensure a positive client experience with timely, accurate information. The role emphasizes patient, adaptable service, strong communication, and the ability to manage multiple requests while building long-term client relationships.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service or client support is an advantage.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM or support systems.
• Assist with account setup, service requests, and routine tasks.
• Escalate complex issues to appropriate internal teams.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest process improvements.
• Collaborate with sales, operations, and other teams to meet client needs.
• Meet performance targets for response times, resolutions, and satisfaction.

Skills

Customer service

Communication

Problem solving

Time management

Documentation

CRM systems

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor's preferred in Business/Communications

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. seeks a Client Support Specialist to serve as the main liaison with clients, guiding them through products and services and handling account-related requests.

You will address inquiries, resolve issues, and ensure a positive client experience with timely, accurate information. The role emphasizes patient, adaptable service, strong communication, and the ability to manage multiple requests while building long-term client relationships.