Client Success Advisor

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Casual dress code

Onsite café with breakfast, lunch, and

Fitness center access

Online fitness membership

Wellness center access

Walking trail around campus

Modern collaboration spaces

Job summary

J. J. Keller & Associates, Inc. in Neenah, Wisconsin seeks a Client Success Advisor who thrives on building relationships, guiding clients through regulatory requirements, and delivering exceptional service. You will be the primary contact for an assigned portfolio, educating clients and driving compliant outcomes.

Join a collaborative team focused on safety, regulatory expertise, and exceptional client experience, with in-office work at our Neenah headquarters.

Qualifications

• 2+ years of professional office experience.
• Strong customer service, client relations, or account management skills.
• Excellent verbal and written communication abilities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Word and intermediate Excel skills.

Responsibilities

• Build strong, long-term relationships with assigned clients.
• Act as the primary contact for client questions, needs, and ongoing support.
• Educate clients on regulatory requirements, industry best practices, and service expectations.
• Deliver proactive guidance that helps clients remain compliant and successful.
• Monitor client programs and service requirements to ensure successful outcomes.
• Identify opportunities for process improvements and program enhancements.
• Analyze compliance trends and recommend solutions that support safety and operational goals.
• Maintain strict confidentiality and security of sensitive client information.
• Partner with internal experts to address complex client needs.
• Support onboarding and implementation activities for new clients.
• Stay informed on applicable regulations and industry developments.
• Share knowledge and work collaboratively to deliver an exceptional client experience.

Skills

Customer service

Client relations

Account management

Communication (verbal & written)

Organizational skills

Analytical skills

Education

Post-secondary education in business or related field

Tools

Microsoft Word

Excel

Job description

Requisition #: 21012. Functional Area: Client Service. Employment Type: Full-Time. Work Options: In Office at Location Specified Above. Work Hours: 8:00am-4:30pm.

Position Summary

Build Relationships. Solve Problems. Make a Difference.

At J. J. Keller, we're looking for a Client Success Advisor who is passionate about helping people, building lasting relationships, and providing exceptional service. If you enjoy being a trusted resource for clients, solving challenges, and working in a collaborative environment that is far removed from a traditional call center, this could be the opportunity you've been looking for. For more than 70 years, J. J. Keller has been helping organizations create safer workplaces and navigate complex regulatory requirements. Today, more than 90% of Fortune 1000 companies trust our expertise and solutions. As our business continues to grow, we're looking for talented professionals who want to grow with us. In this role, you'll serve as the primary point of contact for an assigned portfolio of clients, partnering with them to navigate compliance requirements, optimize their programs, and achieve their business goals. You'll build meaningful relationships, provide expert guidance, and make a tangible impact every day.

Why You'll Love Working Here

Our Neenah, Wisconsin headquarters offers a welcoming, employee-focused environment designed to support your success and well-being.

Perks & Benefits Include

• Casual, jean-friendly dress code every day
• Onsite café serving breakfast, lunch, and grab-and-go options
• Free access to our Fitness Center and Yoga Studio
• Complimentary online fitness membership
• Access to our onsite Wellness Center, including select no-cost prescriptions
• Beautiful campus walking trail surrounding the property
• Modern collaboration spaces designed for teamwork and innovation

What You'll Do

Serve as a Trusted Client Advisor

• Build strong, long-term relationships with assigned clients
• Act as the primary contact for client questions, needs, and ongoing support
• Educate clients on regulatory requirements, industry best practices, and service expectations
• Deliver proactive guidance that helps clients remain compliant and successful

Drive Client Success

• Monitor client programs and service requirements to ensure successful outcomes
• Identify opportunities for process improvements and program enhancements
• Analyze compliance trends and recommend solutions that support safety and operational goals
• Maintain strict confidentiality and security of sensitive client information

Collaborate Across the Organization

• Partner with internal experts to address complex client needs
• Support onboarding and implementation activities for new clients
• Stay informed on applicable regulations and industry developments
• Share knowledge and work collaboratively to deliver an exceptional client experience

What Makes You Successful

Required Qualifications

• 2+ years of professional office experience
• Strong customer service, client relations, or account management skills
• Excellent verbal and written communication abilities
• Strong organizational, analytical, and problem-solving skills
• Proficiency with Microsoft Word and intermediate Excel skills

Preferred Qualifications

• Experience supporting clients in a professional services, consulting, or compliance-focused environment
• Post-secondary education in business or a related field
• Familiarity with J. J. Keller services
• Knowledge of FMCSA/FMCSR regulations
• Experience interpreting regulations and communicating complex information in a clear, practical manner

Why Join J. J. Keller

This is more than a customer service role. It's an opportunity to become a trusted advisor, develop expertise in a specialized industry, and make a meaningful difference for clients across the country. If you're looking for a career that combines relationship building, problem solving, continuous learning, and purpose-driven work, we'd love to hear from you.

Join a company that invests in its people, values collaboration, and helps organizations create safer workplaces every day.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc.

J. J. Keller Career Stories

J. J. Keller Career Stories.

J. J. Keller Earns 10th Great Place to Work Certification™

J. J. Keller Earns 10th Great Place to Work Certification™.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America.

2024 Top Company for Women to Work for in Transportation

2024 Top Company for Women to Work for in Transportation.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.