Client Success & Adoption Lead

Tyler Technologies, Inc.; Lubbock (TX); On-site; USD 67,000 - 70,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Client Engagement Lead to build value-driven partnerships with assigned clients, drive product adoption, and improve Net Promoter Scores by delivering meaningful outcomes and removing friction in the client experience.

You will own day-to-day relationship management, run QBRs, develop Client Success Plans, and coordinate with regional teams to ensure a unified client experience while guiding customers through cloud adoption.

Qualifications

• 2+ years in customer success, support, or implementation.
• Strong communication and follow-through with both clients and internal teams.
• Accountability mindset: sees issues through to resolution and keeps clients informed.
• Skilled at analyzing client behavior, identifying trends, and driving improvements.
• Comfortable managing multiple clients and priorities simultaneously.

Responsibilities

• Own overall client satisfaction, retention, and NPS outcomes.
• Act as the primary client relationship owner and ensure clients have a clear understanding of who to contact for success planning, training, and support.
• Coordinate with regional teammates to deliver a unified client experience.
• Build trusted relationships with assigned clients, acting as their primary point of contact.
• Lead recurring client meetings, including Quarterly Business Reviews (QBRs), focused on alignment, performance, and value realization.
• Develop and maintain tailored Client Success Plans.
• Operate in a matrixed environment—balancing strategic guidance from the Director of Client.
• Engagement with day-to-day alignment to the Client Experience Manager. Ensure both leaders are informed of client priorities, risks, and outcomes to support a cohesive experience.
• Analyze consumption gaps and help clients expand their product use to achieve specific business goals.
• Educate clients on features, updates, and product capabilities to maximize value.
• Serve as a product liaison, connecting internal resources to client needs.
• Guide clients through early stages of cloud adoption, helping them understand new workflows and unlock cloud-specific value.

Skills

Communication

Accountability

Multi-client management

Client analytics

Relationship management

Job description

Tyler Technologies, Inc. is seeking a Client Engagement Lead to build value-driven partnerships with assigned clients, drive product adoption, and improve Net Promoter Scores by delivering meaningful outcomes and removing friction in the client experience.

You will own day-to-day relationship management, run QBRs, develop Client Success Plans, and coordinate with regional teams to ensure a unified client experience while guiding customers through cloud adoption.