Director, Enterprise Client Success

Tyler Technologies, Inc.; Plano (TX); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive benefits

Great workplace reputation

Job summary

Tyler Technologies, Inc. is seeking a Director of Client Success in Plano, TX.

This strategic leader will drive health, adoption, and retention across a defined client segment within the Courts & Justice division, building scalable practices and guiding cross‑functional teams. You will develop a tailored success strategy, lead a high‑performing team, and partner with product, services, sales, and support to deliver measurable outcomes while advancing Tyler's modernization journey for clients and

Qualifications

• Eight or more years in Client Success or related field, with leadership experience.
• Experience leading enterprise software or SaaS teams.
• Ability to manage the health, strategy, and performance of a complex client portfolio.
• Proven ability to guide clients through product, cloud, or organizational change.
• Experience building scalable Client Success practices.

Responsibilities

• Develop and execute the Client Success strategy for an assigned client segment, ensuring alignment with Tyler's organizational priorities and desired client outcomes.
• Maintain a comprehensive view of the segment's overall health, strategic priorities, modernization readiness, retention risks, and growth opportunities.
• Contribute to the broader Client Success strategy by sharing segment insights, emerging trends, risks, and recommended actions.
• Translate Tyler's cloud and modernization strategy into actionable client engagement, readiness, adoption, and value realization plans.
• Establish clear goals and performance measures across client health, adoption, satisfaction, retention risk, engagement, referenceability, and value realization.
• Foster a culture of accountability, collaboration, adaptability, and continuous improvement.
• Represent the needs and perspectives of the assigned client segment in departmental and cross‑functional planning.

Skills

Leadership

Client Success

Strategy development

Stakeholder management

Data-driven

Education

Bachelor's degree

Advanced degree preferred

Tools

Gainsight

CRM systems

Analytics tools

Automation tools

Job description

Tyler Technologies, Inc. is seeking a Director of Client Success in Plano, TX.

This strategic leader will drive health, adoption, and retention across a defined client segment within the Courts & Justice division, building scalable practices and guiding cross‑functional teams. You will develop a tailored success strategy, lead a high‑performing team, and partner with product, services, sales, and support to deliver measurable outcomes while advancing Tyler's modernization journey for clients and