Service Account Coordinator

GG Media; Louisville (KY); On-site; USD 49,000 - 53,000; Full time

Benefits offered by this job

Competitive salary ($49,000 – $53,000 annually)

Opportunities for professional growth

Skill development and ongoing training

Supportive work environment

Job summary

A forward-thinking media company is seeking a detail-oriented Service Account Coordinator to enhance client service operations. This full-time role involves coordinating activities between clients and internal teams, ensuring timely service delivery, and fostering high levels of client satisfaction. The ideal candidate should possess strong organizational and communication skills, alongside a proactive mindset. The position offers a competitive salary and opportunities for professional growth in a supportive work environment.

Responsibilities

• Coordinate daily account activities for timely service delivery.
• Serve as a liaison between clients and internal departments.
• Monitor account performance and resolve service-related inquiries.
• Maintain organized records and documentation for assigned accounts.
• Support onboarding process for new clients.
• Identify opportunities to improve processes and enhance client experience.

Skills

Strong organizational and time management skills

Excellent written and verbal communication abilities

Ability to multitask and adapt in a fast-paced environment

Detail-oriented with a proactive mindset

Strong interpersonal skills

Proficiency in basic office tools

Job description

GG Media is a forward-thinking company dedicated to delivering high-quality customer experiences through innovation, professionalism, and a strong commitment to excellence. We pride ourselves on building a team that values collaboration, integrity, and growth. At GG Media, we believe our people are the foundation of our success, and we invest in creating an environment where talent thrives.

Job Description

We are seeking a detail-oriented and proactive Service Account Coordinator to support our client service operations. This role serves as a key point of coordination between internal teams and client accounts, ensuring seamless communication, efficient service delivery, and high levels of client satisfaction.

Responsibilities

• Coordinate daily account activities to ensure timely and accurate service delivery
• Serve as a liaison between clients and internal departments
• Monitor account performance and assist in resolving service-related inquiries
• Maintain organized records, reports, and documentation for assigned accounts
• Support the onboarding process for new clients and ensure smooth transitions
• Identify opportunities to improve processes and enhance client experience

Qualifications

• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Ability to multitask and adapt in a fast-paced environment
• Detail-oriented with a proactive and solution-driven mindset
• Strong interpersonal skills and ability to work collaboratively
• Proficiency in basic office tools and systems

Additional Information

• Competitive salary ($49,000 – $53,000 annually)
• Opportunities for professional growth and career advancement
• Skill development and ongoing training
• Supportive and team-oriented work environment
• Full-time position with consistent schedule