Client Success & 3PL Account Manager

American Exchange Group; Perris (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health & Wellness Benefits

401(k) Retirement Savings Plan with公司匹

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Job summary

American Exchange Group in Perris, CA is hiring a Client Success / Account Manager to be the primary point of contact for ShipLogiQ clients. You will oversee onboarding, ensure smooth operations, monitor SLAs, and drive long-term client satisfaction through proactive account management.

Day-to-day duties include coordinating with warehouse operations, tracking inventory and fulfillment KPIs, generating regular performance reports, addressing client escalations, and pursuing upsell opportunities

Qualifications

• 3+ years experience in 3PL, logistics, or supply chain account management.
• Strong communication and relationship management skills.
• Understanding of warehouse operations and fulfillment workflows.
• Experience working with WMS and reporting tools; highly organized and customer-focused.

Responsibilities

• Serve as the main liaison between clients and warehouse operations
• Manage new client onboarding and implementation
• Monitor SLAs and operational KPIs
• Provide regular reporting on inventory, fulfillment, and performance
• Handle client escalations and issue resolution
• Coordinate internally with warehouse managers to meet client needs
• Identify upsell opportunities for additional services (VAS, freight, storage)
• Conduct regular client check-ins and business reviews

Skills

3+ years experience in 3PL/logistics

Strong communication & relationship mg

Warehouse operations & fulfillment

WMS & reporting tools

Job description

American Exchange Group in Perris, CA is hiring a Client Success / Account Manager to be the primary point of contact for ShipLogiQ clients. You will oversee onboarding, ensure smooth operations, monitor SLAs, and drive long-term client satisfaction through proactive account management.

Day-to-day duties include coordinating with warehouse operations, tracking inventory and fulfillment KPIs, generating regular performance reports, addressing client escalations, and pursuing upsell opportunities