Client Specialist - Remote

Experian Group; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Client Specialist to support Account Executives in fostering business relationships and driving revenue growth. The role requires strong multi-tasking abilities and attention to detail, with a focus on client needs and product utilization. Successful candidates will have a background in sales and account management, along with knowledge of the consumer credit reporting marketplace. This fully remote position offers competitive perks including a lucrative overachievement plan and wellness benefits.

Benefits

Lucrative overachievement plan

Experian Elite – Annual trip for Top Performers

15 days of vacation accrual annually

Five sick days

Two volunteer days

Wellness plans

Employee stock purchase program

401K matching and immediate vesting

Pet insurance

Online discounts

Qualifications

• 3+ years sales or account management experience.
• Knowledge of consumer credit reporting marketplace.

Responsibilities

• Support Account Executives in developing business relationships.
• Identify product cross-sell and up-sell opportunities.
• Provide product training to users.

Skills

Multi-tasking

Attention to Detail

Follow-up Skills

Sales Experience

Account Management

Knowledge of Consumer Credit

Team Selling Approach

Education

Bachelor's Degree

Tools

Salesforce.com

Job description

The Client Specialist supports the Account Executives in developing business relationships and increasing revenue. You will need strong multi-tasking abilities with a strong attention to detail and excellent follow-up skills. This is a sales role, where revenue retention and growth, creativity, and quality outcomes are key to our success.

• Develop knowledge of client environment and processes to identify existing and potential applications and opportunities for Experian products and services.
• Coordinate communication with clients to implement product or service changes regarding security, membership vetting, and legislative requirements.
• Identify product,-cross sell and up-sell opportunities and take the lead or work with the Account Executive.
• Research and identify sales and service opportunities for potential clients within assigned production center/ teams or specific accounts across all solution suites. Provide customer intelligence to sales and marketing functions to position our offerings.
• Provide product training to users to ensure client utilization of Experian services.
• Communicate client account maintenance needs and requests to team members.
• Maintain contact with product and service users to enhance client relationship.
• Collaborate with members across different teams balancing priorities.
• Lead client discussions with our teams (Program Manager, Technical Account Manager, Delivery, and Product Management) to ensure that we are meeting client requirements.
• You will report to the Senior Director, Credit Unions

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Experience and Skills

• Bachelors degree or equivalent experience
• 3+ years sales or account management experience
• Knowledge of consumer credit reporting marketplace
• Comfortable operating within a teamed selling approach
• Willingness to volunteer for activities as member of a teamed account selling approach
• Working knowledge of Salesforce.com CRM system

Additional Information

Perks:

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote role.