Client Specialist (Sales) - remote

Experian Group; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the FinTech sector is seeking a Jr. Client Executive / Client Specialist to manage and expand client relationships. This remote role focuses on driving sales and ensuring client satisfaction. Successful candidates will have a strong track record in relationship management and a passion for problem-solving. Join a dynamic team committed to innovation and excellence in customer service.

Benefits

Lucrative overachievement plan

Experian Elite – Annual trip for Top Performers

15 days of vacation accrual annually

Wellness plans and employee discounts

Employee stock purchase program

Qualifications

• 3 years complex relationship management experience.
• Experience in presenting to clients and internal team members.

Responsibilities

• Develop relationships with clients and respond to their needs.
• Identify and convert new logos within a defined region.
• Support the renewal of existing business.

Skills

Sales drive

Problem solving

Analytical skills

Customer service

Project management

PC skills

Education

Bachelor's degree

Job description

Our FinTech Vertical is looking for outstanding people to help us realize our vision. In the Jr. Client Executive / Client Specialist role you will maintain and expand business relationships, create up-sell and cross-sell opportunities and build revenue with an assigned named account(s) for Experian's FSD (Financial Services & Data) Group. You will report to the VP of Sales. Region: This is a remote position based in the Western U.S. You must be in the Pacific or Mountain time zone.

Responsibilities include:

• Develop relationships with clients by researching and understanding their needs, responding to client concerns and problems and being the liaison between the client and internal departments.
• Support the renewal of existing business.
• Identify and convert new logos within a defined region.
• Oversee implementation for Experian solutions; marshals resources to ensure client satisfaction and return on investment.
• Gather data and insights regarding usage to demonstrate impact and value; ensure usage at projected levels.
• Advise client on data quality best practices and address gaps/opportunities.
• Develop new business within existing relationships by up-selling and cross-selling other solution categories.
• Research client needs and determine how to bundle products to meet client requirements.
• Inform and educate clients on our projects. Use product experts as a resource.
• Maintain contact with product and service users to enhance client relationships.
• Provide customer intelligence to sales and marketing functions to position our offerings.
• Committed to progressing development towards a promotion to an Account Executive position.
• SFDC accountability, Forecast & GAP reporting.

You will have had year over year success in a similar role! Experian is a great workplace for top performers to achieve their career aspirations.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Experience and Skills

• Bachelor's degree required.
• 3 years complex relationship management related experience.
• Sales drive and motivation.
• Experience with problem solving and analytical skills.
• Knowledge of consumer credit reporting or an appetite to learn.
• Customer service experience and project management skills.
• Experience in presenting to clients and internal team members.
• PC skills.
• Ability to travel.

Additional Information

Perks:

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, 12 paid holidays, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote role.