Client Specialist/Onsite

Averydennison; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Avery Dennison is seeking a Client Specialist on-site to act as the primary contact for a major client and to coordinate projects to ensure an exceptional client experience.

You will autonomously manage relationships, negotiate deliverables, assess requirements, and collaborate with IT, Operations and Sales to resolve issues and ensure data integrity.

Requirements: Bachelor's in business/marketing, 3–5 years client service, SQL, and proficiency with Excel/PowerPoint/Word/Outlook/Access/ERP.

Qualifications

• Bachelor's degree in business, marketing, or a related field, or equivalent experience.
• 3–5 years of client service or related business experience.
• Ability to work autonomously with limited supervision and diplomacy with challenging clients.
• SQL querying and data integrity evaluation; familiarity with ERP and related software.

Responsibilities

• Manage the primary day-to-day relationship for a high-revenue client and coordinate project objectives and schedules.
• Coordinate print and fulfillment projects; communicate client requirements across internal departments.
• Evaluate technical requirements, data integrity, and workflows; collaborate with IT, Creative, Operations and Sales.
• Own issue resolution; investigate, escalate, and resolve client concerns and internal workflow issues.
• Negotiate client-specific SLA deviations and commitments to meet critical delivery requirements.

Skills

Autonomous work

Independent judgment

Client relationship management

Communication skills

Education

Bachelor's degree in business/marketing or related field

Tools

SQL

Excel

PowerPoint

Word

Outlook

Access

ERP

Job description

About the role:

Working autonomously and regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position is an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, leveraging database queries, collaborating closely with IT and technical teams, and independently investigating and resolving client concerns on behalf of the Company.

Key Responsibilities:

This is a full-time, on-site position located at our client site in Little Rock, AR.

• Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and "face" of the company for high-revenue client accounts.
• Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments.
• Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams.
• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.
• Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Qualifications:

• Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience.
• At least 3 to 5 years of related business experience and/or training in client service.
• Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact [phone] or [e-mail] to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with