Client Specialist - Mens

brobstongroup.com - Jobboard; Norwalk (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

The Client Specialist for Mens at brobstongroup.com in Norwalk, Connecticut, is a key customer-facing role responsible for delivering personalized service to drive sales. With a focus on cultivating long-term client relationships, strong menswear knowledge is essential. The Specialist collaborates with the store team to ensure excellent visual presentation and a seamless shopping experience for guests.

Ideal candidates will have over 2 years of relevant retail experience, exceptional communication skills, and a passion for contemporary and luxury menswear.

Qualifications

• 2+ years of retail or luxury sales experience, preferably in menswear.
• Excellent customer service, communication, and relationship-building skills.
• Strong knowledge of contemporary and luxury menswear trends and brands.
• Flexible availability, including weekends and holidays.

Responsibilities

• Deliver individualized styling advice and product recommendations to clients.
• Drive sales and achieve individual and team targets through proactive clienteling.
• Maintain visual merchandising and presentation standards in the mens department.
• Handle transactions, returns, and customer inquiries accurately and professionally.

Skills

Customer service

Communication

Relationship building

Retail sales experience

Product knowledge

Job description

Summary

The Client Specialist for Mens provides personalized, high-quality service to customers on the sales floor, driving sales and fostering long-term client relationships. The role requires strong menswear product knowledge, attention to visual presentation, and collaboration with the store team to meet sales goals. The Specialist will support clienteling and ensure a seamless shopping experience for guests.

Responsibilities

• Deliver individualized styling advice and product recommendations to clients.
• Drive sales and achieve individual and team targets through proactive clienteling.
• Maintain visual merchandising and presentation standards in the mens department.
• Handle transactions, returns, and customer inquiries accurately and professionally.

Requirements

• 2+ years of retail or luxury sales experience, preferably in menswear.
• Excellent customer service, communication, and relationship-building skills.
• Strong knowledge of contemporary and luxury menswear trends and brands.
• Flexible availability, including weekends and holidays.