Client Specialist, Field Operations & Partner Coordination

Escarraga's Luxury Cleaning; California (MO); On-site; USD 28,000 - 48,000; Part time

Job summary

Escarraga’s Luxury Cleaning is seeking a part-time Client Operations Coordinator to support onboarding, client relations, and field partner coordination. The role requires on-site presence 2–3 days per week, with flexibility for evenings for urgent matters.

The ideal candidate has 2+ years in account management or project coordination, strong communication skills, and a valid driver’s license to travel to local job sites. Bilingual Spanish/English required.

Qualifications

• Bilingual fluency in Spanish and English (spoken and written).
• 2+ years in account/client management, customer success, project coordination, or field operations.
• Exceptional communication skills with ability to build trust across clients and field partners.
• Proficiency with digital communication and project management tools.
• Valid driver''s license and ability to travel to local job sites.

Responsibilities

• Meet with prospective and existing clients on-site to scope project requirements and establish clear expectations.
• Maintain regular client communication to monitor satisfaction and foster long-term retention.
• Coordinate project logistics, onboarding of service partners, and ensure compliance documentation.
• Visit active job sites to inspect work, log findings, and report status to management.
• Act as an agile point of contact for emergency support and after-hours inquiries (2–4 hours/week).

Skills

Bilingual Spanish-English

Account management

Project coordination

Communication skills

Driver's license

CRM software

Project management tools

Tools

CRM software

Project management software

Job description

Note on Role Evolution

We are a growing company, and this role is designed to evolve. While core responsibilities are defined below, the ideal candidate is someone comfortable with a shifting landscape and eager to take on new challenges. As Escarraga’s Luxury Cleaning grows, this role is expected to take on increased leadership and operational project responsibilities, providing a pathway to management positions.

Schedule:

Part-Time (Approx. 12-16 hours/week): 2-3 days per week required in person for office work and client visits.

Reporting Structure & Governance:

• Direct Supervisor: Reports directly to the Operations Manager / Director of Field Operations.
• Decision-Making Boundaries: Day-to-day site troubleshooting, partner communication, and standard client updates are handled independently. Strategic account decisions, contract modifications, scope changes involving budget adjustments, and final partner onboarding approvals require management authorization.

Key Scope of Work & Responsibilities

1. Client Onboarding & Walkthroughs

• Meet with prospective and existing clients on-site to scope project requirements, evaluate site needs, and establish clear project expectations.
• Documentation: Record detailed walkthrough notes, client preferences, scope changes, and site specifications to maintain accurate project files.

2. Client Relationship Management

• Maintain regular communication with current clients to monitor satisfaction, address feedback promptly, and foster long-term retention.
• Documentation: Log client feedback, complaints, and resolution timelines to inform continuous quality improvement.

3. Service-Partner Onboarding & Coordination

• Communicate job specifications, coordinate project logistics, and align partner resources.
• Lead service-partner onboarding, including collecting required compliance/contractor documentation, orienting partners on company standards, and offering technical/system support for software tools.

4. Field Quality Control (QC) & Reporting

• Visit active job sites to inspect work in progress, ensure service standards are consistently met, and capture progress photos.
• Documentation & Reporting: Document site inspection findings, log required corrective actions, and submit regular field status reports to managing..

5. Emergency Support & Off-Hours Troubleshooting

• Act as an agile point of contact to resolve field hiccups or urgent partner/client inquiries outside standard business hours.
• On-Call Boundaries: Rotational or designated emergency support during evenings/weekends (estimated 2–4 hours per week max), strictly reserved for critical job site emergencies.

Required Candidate Qualifications

• Language Requirement: Bilingual fluency in Spanish and English (spoken and written) is required to effectively communicate with field crews, clients, and partner companies.
• Experience: 2+ years in account/client management, customer success, project coordination, or field operations.
• Interpersonal Skills: Exceptional communication skills with the ability to build trust across both corporate clients and field partners.
• Technical Proficiency: Quick adoption of digital communication and project management tools, with the ability to guide external partners on software usage.
• Field Capability & Mobility: Valid driver's license, reliable personal transportation for local job site travel, and physical ability to walk active job sites and uneven terrain.