Client Specialist – Employee Health & Benefits

Marsh; Macon (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency in Troy, Michigan, seeks a Client Specialist to support Client Managers on annual enrollment and communications projects within the Employee Health & Benefits team.

Ideal candidates have 3+ years of administrative experience, 2+ years in employee benefits, strong Microsoft Office skills, excellent written and verbal communication, HIPAA compliance, and a proactive, detail‑oriented mindset. Hybrid work environment and growth opportunities are available.

Qualifications

• Three years or more of administrative experience.
• Two years or more experience in the employee benefit industry working with billing, claims, or other administration issues.
• Solid Microsoft Office skills.
• Excellent written and verbal communication skills.
• Strict adherence to HIPAA requirements.

Responsibilities

• Support assigned Client Managers on annual enrollment and communication projects.
• Assist with client and carrier projects and internal initiatives.
• Collaborate with team and coordinate with vendors as needed.

Skills

Administrative experience

Benefits industry experience

Microsoft Office

Communication skills

Attention to detail

Time management

Job description

Marsh McLennan Agency

Description:

Client Specialist – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Specialist (CS) on the Employee Health & Benefits team, you’ll provide support to assigned Client Managers working on annual enrollment and communication projects and client and carrier projects. You will also have team responsibilities and take on additional internal projects as assigned.

This position is in our Troy, Michigan office.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Three years or more of administrative experience


• Two years or more experience in the employee benefit industry working with billing, claims, or other administration issues


• Solid Microsoft Office skills


• Excellent written and verbal communication skills


• Strict adherence to the company’s rules regarding the Health Insurance Privacy and Accountability Act (HIPAA)


• Flexibility to arrive early and stay late, as needed


• Ability to operate a car and to pick up and deliver materials as needed


• Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person


• Accuracy, attention to detail and ability to proof one’s own work as well as the work of others; ability to work in a proactive manner to consistently deliver high-quality work


• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and carry multiple projects through to completion


• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays or unexpected events


• Ability to maintain a mature, problem-solving approach; general knowledge of "how to get things done"

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering


• Tuition reimbursement and professional development opportunities


• Hybrid work


• Charitable contribution match programs


• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure .

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

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