Client Specialist

Lind Media Company; Mansfield (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

YMCA membership

Health, vision, and life insurance

Disability coverage

Paid time off

Paid holidays

Job summary

Lind Media Company is seeking a dedicated Client Specialist to support our clientele through every phase of their advertising campaigns. This role acts as the primary liaison between clients and internal teams, ensuring a smooth and positive experience from planning to completion.

The ideal candidate has strong organizational and communication skills, with a passion for delivering outstanding client service.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and insurability under company policy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong written and verbal communication skills.
• Ability to work independently, stay organized, and follow through on assignments with minimal supervision.
• Proven ability to build and maintain professional relationships.

Responsibilities

• Serve as the primary liaison for clients, providing consistent communication and support throughout the campaign lifecycle.
• Partner with Account Executives to coordinate and implement effective billboard marketing solutions.
• Monitor and manage the progress of active campaigns, ensuring timelines and client expectations are met.
• Maintain accurate records and documentation in the CRM system, including contracts, proposals, and campaign updates.
• Assist with outreach efforts through email and marketing collateral to keep clients informed and engaged.
• Respond to client inquiries and phone calls, directing them appropriately and providing general company information.
• Communicate the value and logistics of outdoor advertising in a clear and professional manner.
• Manage multiple tasks and priorities efficiently in a fast-paced environment.
• Stay informed about industry trends to better support clients and internal teams.

Skills

Microsoft Office

Communication

Independent worker

Organization

Relationship building

Education

High school diploma or equivalent

Tools

CRM system

Job description

Client Specialist

Lind Media is seeking a dedicated and detail-oriented Client Specialist to support our clientele throughout each phase of their advertising campaigns. This role serves as a key point of contact between clients and internal teams, ensuring a seamless and positive experience from planning to completion. The ideal candidate will have strong organizational and communication skills, with a passion for delivering outstanding client service.

Key Responsibilities

• Serve as the primary liaison for clients, providing consistent communication and support throughout the campaign lifecycle.
• Partner with Account Executives to coordinate and implement effective billboard marketing solutions.
• Monitor and manage the progress of active campaigns, ensuring timelines and client expectations are met.
• Maintain accurate records and documentation in the CRM system, including contracts, proposals, and campaign updates.
• Assist with outreach efforts through email and marketing collateral to keep clients informed and engaged.
• Respond to client inquiries and phone calls, directing them appropriately and providing general company information.
• Communicate the value and logistics of outdoor advertising in a clear and professional manner.
• Manage multiple tasks and priorities efficiently in a fast-paced environment.
• Stay informed about industry trends to better support clients and internal teams.

Qualifications

• High school diploma or equivalent required; additional education or training is a plus.
• Valid driver’s license and insurability under company policy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong written and verbal communication skills.
• Ability to work independently, stay organized, and follow through on assignments with minimal supervision.
• Proven ability to build and maintain professional relationships.

Benefits

• Competitive pay, based on experience and qualifications
• 401(k) with company match
• YMCA membership
• Health, vision, and life insurance
• Short-term and long-term disability coverage
• Paid time off and paid holidays

Work Environment & Physical Requirements

• Primarily office-based with occasional travel to client locations.
• Physical activities include light lifting, sitting, standing, walking, and frequent use of a computer and phone.
• Must be able to communicate clearly and professionally in person and through electronic channels.