Client Solutions & Webstore Specialist

Threads Uniform Agency; Midlothian (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Threads Uniform Agency in Virginia is seeking a detail-oriented Client Services Account Specialist to join our Client Services Team. You will focus on client relationships and merchandising client webstores, collaborating with Account Executives on shared accounts to deliver outstanding service.

Ideal candidates bring experience in sales support or account coordination, strong communication, and proficiency with Excel, PowerPoint, ERP/order processing software.

Qualifications

• Sales support or account coordination experience required.
• Excellent verbal and written communication with strong customer service skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, and ERP/order processing software.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Detail-oriented with experience tracking orders, inventory, and client requests.
• Organized, dependable, and self-motivated team player.
• Preferred: Apparel industry, promotional products, or e-commerce merchandising experience.

Responsibilities

• Work with Account Executives on shared accounts, cultivating relationships with corporate clients via phone, email, and meetings.
• Facilitate corporate program requests including product additions and substitutions, pricing updates, employee reward programs and spot buys.
• Research products, prepare digital presentations and pricing, and recommend solutions that align with client objectives.
• Review and submit client purchase orders. Coordinate merchandise returns and exchanges.
• Analyze order status and inventory reports weekly to ensure deadlines are met. Provide proactive updates on order status, inventory availability, and project timelines.
• Proactively communicate client program details, schedules, and updates with internal departments.
• Maintain expertise in Threads' offered products, including apparel types, fabrics, and garment customization methods.
• Utilize electronic resources including ERP software, VOIP phone systems, service ticketing, Excel, and PowerPoint as well as platforms for ecommerce product management and project management.
• Merchandises client webstores by updating products, descriptions, pricing, images, and availability.

Skills

Sales support

Account coordination

Customer service

Organizational skills

Detail-oriented

Team player

Tools

Microsoft Outlook

Excel

PowerPoint

ERP/order processing software

Job description

Threads Uniform Agency in Virginia is seeking a detail-oriented Client Services Account Specialist to join our Client Services Team. You will focus on client relationships and merchandising client webstores, collaborating with Account Executives on shared accounts to deliver outstanding service.

Ideal candidates bring experience in sales support or account coordination, strong communication, and proficiency with Excel, PowerPoint, ERP/order processing software.