Client Services Account Specialist

Threads Uniform Agency; Midlothian (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Threads Uniform Agency is seeking a Client Services Account Specialist to support corporate client relationships and merchandising client webstores. The role collaborates with Account Executives to manage orders, pricing updates, and product changes, ensuring client objectives are met.

The ideal candidate will be organized, dependable, and detail oriented, with experience in e-commerce merchandising and strong communication skills. Background checks are required for employment.

Qualifications

• Experience in sales support or account coordination.
• Excellent verbal and written communication and customer service skills.
• Proficiency with Microsoft Outlook, Excel, PowerPoint and ERP/order processing software.
• Strong organizational skills with ability to manage multiple projects and meet deadlines.
• Detail-oriented with experience tracking orders, inventory, and client requests.

Responsibilities

• Collaborate with Account Executives on shared accounts to build and maintain corporate client relationships.
• Manage client webstores by updating product descriptions, pricing, images and availability.
• Review and coordinate client purchase orders, returns, and exchanges.
• Provide status updates on orders, inventory, and project timelines to internal teams.

Skills

Sales support

Account coordination

Customer service

Multitasking

Team player

Tools

Microsoft Outlook

Excel

PowerPoint

ERP software

Job description

Are you a detailed, organized, team-player with experience in e-commerce, and corporate client relationships? Do you like to work with people to deliver exceptional service? Are you interested in working with a diverse group of people that are "better together"? Threads Uniform Agency might be the place for you! Threads is a client-centric producer of uniforms and has outfitted over one million members of our nation's workforce.

We are seeking someone motivated, organized, and dependable to join our Client Services Team as a Client Services Account Specialist. This role will be focused on client relationships and merchandising client webstores.

Essential Functions:

• Work with Account Executives on shared accounts, cultivating relationships with corporate clients via phone, email, and meetings.
• Facilitate corporate program requests including product additions and substitutions, pricing updates, employee reward programs and spot buys.
• Research products, prepare digital presentations and pricing, and recommend solutions that align with client objectives.
• Review and submit client purchase orders. Coordinate merchandise returns and exchanges.
• Analyze order status and inventory reports weekly to ensure deadlines are met. Provide proactive updates on order status, inventory availability, and project timelines.
• Proactively communicate client program details, schedules, and updates with internal departments.
• Maintain expertise in Threads' offered products, including apparel types, fabrics, and garment customization methods.
• Utilize electronic resources including ERP software, VOIP phone systems, service ticketing, Excel, and PowerPoint as well as platforms for ecommerce product management and project management.
• Merchandises client webstores by updating products, descriptions, pricing, images, and availability.

Knowledge, Skills, and Abilities:

• Sales support or account coordination experience required.
• Excellent verbal and written communication with strong customer service skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, and ERP/order processing software.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Detail-oriented with experience tracking orders, inventory, and client requests needed.
• Organized, dependable, and self-motivated team player.
• Preferred: Apparel industry, promotional products, or e-commerce merchandising experience.

All offers of employment at Threads Uniform Agency are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.

Background checks will include:

• Social Security Verification: validates the applicant's Social Security number, date of birth and former addresses.
• Criminal History: includes review of criminal convictions and probation. The following factors will be considered for applicants with a criminal history:
  • The nature of the crime and its relationship to the position.
  • The time since the conviction.
  • The number (if more than one) of convictions.
  • Whether hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.