Customer Service Specialist - Saint Cloud

Massey Services, Inc.; Saint Cloud (MN); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services, Inc. is seeking a customer service professional to handle incoming calls, resolve inquiries, and assist with scheduling for the company’s pest prevention and landscape services network.

The role includes outbound calls to confirm appointments and collect overdue payments, with potential additional duties such as reporting and payroll tasks. Based in Orlando, FL, Massey Services offers a comprehensive benefits package including medical, dental, 401(k), paid time off, tuition

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answer incoming customer calls courteously and professionally; resolve inquiries, billing questions, and scheduling.
• Outbound calls to ensure satisfaction, confirm appointments, and collect overdue payments.
• May assist with daily reporting, updating customer accounts, accounts payable, HR paperwork, and payroll processing.

Skills

Phone customer service

Problem solving

Time management

Typing

Communication

Education

High School Diploma or GED

Tools

10-key

Computer literacy

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation: $16.00-$18.00

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Job responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace