Client Solutions Specialist I (FT), CFRE43061OCT

College of DuPage; Glen Ellyn (IL); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

Paid time off

Tuition discounts for employees and/or

Medical

Dental

Vision

Retirement benefits

Job summary

College of DuPage in Glen Ellyn, IL is seeking a Client Solutions Specialist I (FT) to serve as a system administrator for enterprise level applications, develop new apps, and provide expert end-user training.

Responsibilities include maintaining infrastructure, scripting, documentation, and on-call support; collaborate with IT staff and end users to design, build, and configure systems for reliable service.

Qualifications

• Requires AS/AA in Computer Information Systems or equivalent; BS/BA preferred.
• Two years of end-user support experience; enterprise app administration experience preferred.
• Expert knowledge of LANs, hardware, software, and Windows admin tools required.
• Two+ years with Perceptive Content/ImageNow, Windows Server, Apache Tomcat preferred; programming with JavaScript/PowerShell a plus.

Responsibilities

• Act as system administrator for enterprise level applications.
• Maintain and patch infrastructure components and configure application settings.
• Develop new applications within supported systems and provide end-user training.
• Create and maintain process documentation and training materials.
• Troubleshoot enterprise system and application issues; on-call support.

Skills

System administration

End-user support

Scripting

JavaScript

PowerShell

Education

AS/AA in Computer Information Systems

BS/BA in Computer Information Systems

Tools

Windows Server

Apache Tomcat

Job description

Client Solutions Specialist I (FT), CFRE43061OCT

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Act as a system administrator for enterprise level applications. Develops new applications within supported systems. Completes maintenance tasks on client-side and server-side hardware and software and performs upgrades as needed. Provides technical support and training to end users at expert level. Duties and tasks are frequently non-routine. Resolves most questions independently, including issues where only limited standardization exits. Refers only the most complex issues to higher levels.

• Serves as a system administrator for high availability enterprise services.
• Maintain systems by installing and patching application infrastructure components and administering application settings.
• Develops new applications within supported systems.
• Develop, deliver and maintain process documentation and end user training.
• Provides direction, coordination, and expert advice to Information Technology staff and end users in the resolution to technical issues.
• Provision user accounts and user security on supported systems.
• Work both independently and in a team environment on systems supported by the position.
• Develops programs in scripting languages.
• Assist in the design, build and configuration of supported systems.
• Participates in professional activities and keeps up to date with regard to developments in office and classroom technology.
• Participates on College-wide committees as appropriate.
• On call to assist in providing system support on a 24-hour basis.
• Troubleshoot enterprise system and application issues.
• Performs other duties as assigned.

Qualifications

• Education
  • As or AA degree in Computer Information Systems or equivalent experience required.
  • BS or BA degree in Computer Information Systems or other related field preferred.
• Experience
  • Two years' providing support in a personal computing end user environment required.
  • Experience administering enterprise level applications required.
  • Expert knowledge of local area networks, hardware, software, and Windows networking administration tools required.
  • Or equivalent combination of experience and education required.
  • Four years' experience administering enterprise level applications preferred.
  • Experience in providing support in a personal computing end user environment preferred.
  • Two or more years' experience supporting any of the following: Perceptive Content/ImageNow, Windows Server, Apache Tomcat preferred.
  • Two or more years' experience programming with JavaScript, PowerShell, or other programming language preferred.

Working Conditions

• Pleasant office environment.
• Varied working hours at odd times.
• Must be able to use telephone and a microcomputer.
• This position requires a background check and drug screen.

Hybrid Remote Eligible: Yes (Weekly-Onsite presence required Glen Ellyn, IL)

Hiring Range

11 Salary/Starting salary beginning at $66,487, based on education and experience.

Competitive starting pay is dependent on education and experience.

• Paid time off
• Tuition discounts for employees and dependents
• Medical
• Dental
• Vision effective the first day of employment
• Retirement benefits in a collaborative and friendly environment

College of DuPage is an equal opportunity employer.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.