Financial Aid Assistant (FT), CFRN13563SFA

College of DuPage; Chicago, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid remote eligible

Job summary

College of DuPage is seeking a Financial Aid Assistant (FT) to join our team. You will assess student need, advise on FAFSA, and provide front-counter and phone support, ensuring accurate information and timely responses.

The role emphasizes customer service, knowledge of federal and state aid rules, and collaboration with students, families and campus departments. Hybrid remote eligibility allows flexible scheduling while serving the COD community.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• Two years full-time equivalent customer service experience including experience in a compliance driven field required.
• Evidence of commitment and sensitivity to students from diverse backgrounds required.
• Three years experience in higher education with strong customer service background preferred.

Responsibilities

• Assess student needs and provide outstanding customer service to students, parents and the College community.
• Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone.
• Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note.
• Provide outstanding customer service at the front counter and on the telephone.
• First point of contact for the front counter.
• Responsible for effective communication with students and parents regarding the documents required for verification.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility.
• Actively participate in the FAFSA nights and other financial aid outreach events across campus.
• Assist students with admission process, myACCESS, payment arrangements and registration and records questions.
• Assist students with the navigation of the College website and Department of Education websites.
• Document student interaction in Colleague, set-up appointments in Outlook as well as other technologies when necessary.
• Contribute to the implementation and assist in the development and modification of operation procedures of the office.
• Other related duties as assigned.

Skills

Customer service

Compliance

Communication

Diversity sensitivity

Education

High School diploma

Associate's degree

Job description

Financial Aid Assistant (FT), CFRN13563SFA

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Assess student need and provide outstanding customer service to students, parents and the College community. Responsible to evaluate and respond appropriately to the level of student need and provide clear and concise dissemination of financial aid information regarding application, processes, community resources and available internet resources.

• Responsible for comprehensive knowledge of Federal and State financial aid program regulations, policies and procedures.
• Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone.
• Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note.
• Provide outstanding customer service at the front counter and on the telephone.
• First point of contact for the front counter.
• Responsible for effective communication with students and parents regarding the documents required for verification.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility.
• Actively participate in the FAFSA nights and other financial aid outreach events across campus.
• Assist students with admission process, myACCESS, payment arrangements and registration and records questions.
• Assist students with the navigation of the College website and Department of Education websites.
• Document student interaction in Colleague, set-up appointments in Outlook as well as other technologies when necessary.
• Contribute to the implementation and assist in the development and modification of operation procedures of the office.
• Other related duties as assigned.

Qualifications

• Education
  • High School diploma or GED required.
  • Associate's degree preferred.
• Experience
  • Two years full-time equivalent customer service experience including experience in a compliance driven field required.
  • Evidence of commitment and sensitivity to students from diverse backgrounds required.
  • Three years experience in higher education with strong customer service background preferred.

Working Conditions

• PC, fax, calculator, copier, laser printer, multi-line telephone and scanner.
• High traffic office.
• Greeting the public and answering telephone calls.
• Must be able to stand for several hours at a time.
• A lot of walking; some lifting up to 20 lbs.
• Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess).
• This position is subject to a background check at the College's expense.

Hybrid Remote Eligible

Yes

Department Office Hours

Monday & Tues 8 AM – 7 PM, Wed and Thurs 8 AM – 6 PM and Friday 8 AM to 5 PM

Work Schedule: Closing Shifts (may vary)

Hiring Range

5 Hourly/Beginning salary starting at $18.83/hourly, based on education and experience.

Competitive startingpay isdependent on education and experience.College of DuPage also offers a generous benefits planwhich includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.