Financial Aid Assistant (FT), CFRN13563SFA

College of DuPage; Glen Ellyn (IL); On-site; USD 53,726,000 - 59,237,000; Full time

Benefits offered by this job

Tuition discounts

Medical, dental, vision insurance

Paid time off

Retirement benefits

Job summary

College of DuPage seeks a Financial Aid Assistant (FT) to deliver high-quality financial aid service. You will assist students and families with FAFSA, loan counseling, and verification, working at the front counter and via phone.

The role requires knowledge of federal and state aid rules and strong customer service in a busy environment. The position offers a hybrid remote eligible schedule, competitive starting pay, benefits from day one, and opportunities to support campus outreach events and

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• Two years full-time equivalent customer service experience in a compliance-driven field.
• Experience serving diverse student populations.

Responsibilities

• Assess student need and provide outstanding customer service to students, parents and the College community.
• Advise and counsel students, parents and the public regarding financial aid issues at front counter and by phone.
• Assist students with completing online FAFSA, entrance loan counseling and master promissory note.
• Document student interaction in Colleague and set up Outlook appointments.
• Contribute to development and modification of office procedures.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

Associate's degree preferred

Tools

Colleague

Outlook

Job description

Financial Aid Assistant (FT), CFRN13563SFA

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Assess student need and provide outstanding customer service to students, parents and the College community. Responsible to evaluate and respond appropriately to the level of student need and provide clear and concise dissemination of financial aid information regarding application, processes, community resources and available internet resources.

• Responsible for comprehensive knowledge of Federal and State financial aid program regulations, policies and procedures.
• Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone.
• Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note.
• Provide outstanding customer service at the front counter and on the telephone.
• First point of contact for the front counter.
• Responsible for effective communication with students and parents regarding the documents required for verification.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility.
• Actively participate in the FAFSA nights and other financial aid outreach events across campus.
• Assist students with admission process, myACCESS, payment arrangements and registration and records questions.
• Assist students with the navigation of the College website and Department of Education websites.
• Document student interaction in Colleague, set-up appointments in Outlook as well as other technologies when necessary.
• Contribute to the implementation and assist in the development and modification of operation procedures of the office.
• Other related duties as assigned.

Qualifications:

• Education
  • High School diploma or GED required.
  • Associate's degree preferred.
• Experience
  • Two years full-time equivalent customer service experience including experience in a compliance driven field required.
  • Evidence of commitment and sensitivity to students from diverse backgrounds required.
  • Three years experience in higher education with strong customer service background preferred.

Working Conditions:

• PC, fax, calculator, copier, laser printer, multi-line telephone and scanner.
• High traffic office.
• Greeting the public and answering telephone calls.
• Must be able to stand for several hours at a time.
• A lot of walking; some lifting up to 20 lbs.
• Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess).
• This position is subject to a background check at the College's expense.

Hybrid Remote Eligible:

Yes

Department Office Hours

Monday & Tues 8 AM - 7 PM, Wed and Thurs 8 AM - 6 PM and Friday 8 AM to 5 PM

Work Schedule: Closing Shifts (may vary)

Hiring Range:

5 Hourly/Beginning salary starting at $18.83/hourly, based on education and experience.

Competitive starting pay is dependent on education and experience.

• College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.