Client Solutions Specialist - Collections (1st Shift)

Hbcu Connect, Llc; Winston-Salem (NC); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

401k plan

Zusammenfassung

Truist Financial Corporation is seeking a Regular, on-site Collections Specialist to collect delinquent accounts per established strategies while delivering excellent client service. The role emphasizes transparent communication, adherence to policies, and professional conduct in every interaction.

Responsibilities include meeting performance targets, negotiating payment arrangements, documenting activities, following scripts, and maintaining compliance.

Qualifikationen

• Strong verbal and written communication skills.
• Basic computer skills and comfortable with standard software.
• Ability to perform in a fast-paced, dynamic environment.
• Willingness to work flexible schedule including overtime as needed.

Aufgaben

• Achieve performance expectations for collection efforts based on goals and metrics.
• Provide cure plans and negotiate payment arrangements.
• Disclose all relevant account information accurately and professionally.
• Manage client communications with professionalism and integrity, ensuring compliance.
• Process accounts according to established procedures and scripts.
• Document all collection activity in the system of record.
• Execute call scripts documented in training and guidelines.
• Achieve acceptable call monitoring scores in all call categories.
• Communicate with Client Default Leaders regarding repossessions and other special cases.
• Accurately process payments, transactions, and workflows.
• Complete CBT courses accurately and timely.

Kenntnisse

Strong verbal and written comms

Basic computer skills

Fast-paced environment

Flexible schedule

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Truist Financial Corporation is seeking a Regular, on-site Collections Specialist to collect delinquent accounts per established strategies while delivering excellent client service. The role emphasizes transparent communication, adherence to policies, and professional conduct in every interaction.

Responsibilities include meeting performance targets, negotiating payment arrangements, documenting activities, following scripts, and maintaining compliance.