Client Solutions Specialist – Accounts & Inquiries

careers-uwmcareers; Pontiac (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO after 30 days

Parental and maternity leave benefits

Adoption reimbursement program

Paid volunteer hours

401k with employer match

Job summary

UWM is seeking an Entry Client Solutions Specialist to maintain client records and assist clients with updates. You will work with internal and external clients, handling inquiries, updating accounts, and supporting website logins.

Onsite attendance is required, with opportunities to engage in various projects under leadership guidance. Ideal candidates demonstrate analytical problem-solving, strong communication, and the ability to work independently with a high level of organization and

Qualifications

• Strong analytical and problem solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, etc.) is preferred.
• Ability to work independently and be a self-starter.
• Onsite attendance is required.

Responsibilities

• Updating and maintaining accounts
• Supporting website logins
• Handling general account inquiries
• Assisting clients, both internal and external, via phone and email
• Drafting and mailing letters and notifications to clients
• Reviewing conditions supplied for applications
• Various projects as assigned by leadership

Skills

Analytical thinking

Communication skills

Independent worker

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

UWM is seeking an Entry Client Solutions Specialist to maintain client records and assist clients with updates. You will work with internal and external clients, handling inquiries, updating accounts, and supporting website logins.

Onsite attendance is required, with opportunities to engage in various projects under leadership guidance. Ideal candidates demonstrate analytical problem-solving, strong communication, and the ability to work independently with a high level of organization and