Client Solutions Representative

Retail Success Co; Overland Park (KS); On-site; USD 25,000 - 29,000; Full time

Job summary

Retail Success Co. is seeking a Client Solutions Representative for our Overland Park, KS team. You will help onboarding, implementation, maintenance, and portfolio management while gaining strong knowledge of merchant services; you will learn our software and hardware to troubleshoot technical issues.

This role blends customer support with hands-on tech problem-solving in a fast-paced, small-team setting, with comprehensive benefits and a clear path to growth.

Qualifications

• High School Diploma or equivalent required; some related college coursework a plus.
• Minimum 1 year related work experience in technical support or merchant services.
• Experience with POS solutions is a plus.
• Ability to learn merchant services and software/features to troubleshoot.
• Strong organizational, time management, and attention to detail.

Responsibilities

• Provides merchant services and technical support to clients via phone, social media, and email.
• Onboards, implements, and maintains accounts while ensuring client satisfaction.
• Develops client relationships through knowledge of products and services and competitive strengths/weaknesses.
• Maintains accurate client records in a PCI-compliant manner.
• Responds to questions and troubleshoots issues for clients and partners.
• Programs and ships related hardware (POS terminals) and software.
• Develops and creates documentation and support for in-house and end-user use.

Skills

Merchant services

Technical troubleshooting

Customer service

Organizational skills

Attention to detail

Time management

MS Office

Onboarding

Learning mindset

Education

High School Diploma or equivalent

Tools

POS terminals

Job description

• Proactively identifying and resolving client issues?
• Working with a small team in a fast-paced environment?

Are You Excited By

• Learning a new area of expertise?
• Proactively identifying and resolving client issues?
• Working with a small team in a fast-paced environment?

Retail Success is looking for a full-time Client Solutions Representative to join our Overland Park, KS team.

Join our Client Solutions team and help deliver outstanding support to our clients. You'll assist with onboarding, implementation, maintenance, and portfolio management while developing strong knowledge of merchant services. You'll also learn our software and related hardware so you can troubleshoot and resolve technical issues. This role is a great fit for someone who enjoys blending customer support with hands-on tech problem-solving.

Retail Success is a business-to-business FinTech company based in Overland Park, Kansas. From marketing and loyalty to eCommerce and payments, our software solutions give retailers big and small the power to connect and sell to the world. Our robust solutions include National Merchant Alliance, Wayroo, and Freedom Software.

Why Is This a Great Opportunity For You

• Hourly rate of $18.00 - 21.00 per hour, based on related work experience.
• Work hours of Monday to Friday, 8am-5pm.
• On the job training in merchant services and technical support for software and mobile apps.
• A fun, fast-paced work environment where every day offers new challenges and opportunities to learn.
• In addition to our exciting company culture, we offer comprehensive health, dental, vision, disability, life insurance, 401(k), paid holidays, and Paid Time Off.

What are we looking for in you?

• Ability to learn in-depth knowledge of merchant services and features of software and related hardware; ability to use that knowledge to troubleshoot issues.
• Advanced organizational and time management skills.
• Extreme attention to detail and timely follow-up.
• Ability to provide high-quality customer service.
• Proficient with computers including keyboarding, Microsoft Office products, and internal/external software applications.

Qualifications

• High School Diploma or equivalent required; some related college coursework a plus.
• Minimum of 1 year related work experience required (2 - 3 years preferred) in one or more of the following areas: Technical Support (software or mobile applications), Merchant Services, Payment Processing, Banking, Customer Service, or Customer Relationships.
• Experience in technical support of Point of Sale solutions is a plus.

Responsibilities

• Provides merchant services and technical support to existing and new clients and acts as a point of contact for inquiries; communicates via phone, social media, and email.
• Responsible for the efficient onboarding, implementation, and maintenance of new accounts while ensuring the highest level of client satisfaction.
• Develops maximum potential of new and existing client relationships through excellent customer service techniques, knowledge of the company’s products and services, and our competitor’s strengths and weaknesses.
• Maintains up-to-date and accurate client records in a PCI-compliant manner.
• Responds to questions, researches and troubleshoots issues for clients and business partners in a professional and timely manner.
• Programs and ships related hardware (POS terminals) and software.
• Develops and creates documentation and support for in-house and end-user use.

Retail Success is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.