Client Solutions Manager, Media & Entertainment

Samsung Electronics America; New York (NY); In loco; USD 110.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Descrizione del lavoro

Samsung Electronics America is seeking a Customer Success Manager in New York to support the Sales team and drive direct impact on quarterly revenue goals. You will partner with Sellers on key accounts to provide end-to-end support, focusing on campaign performance and renewal success.

The role requires deep knowledge of the advertising industry across digital and programmatic platforms, with a proven track record in account management and upselling.

Competenze

• 5+ years in Advertising Sales supporting Account Management.
• Proven upselling, cross-selling, and relationship-building experience.
• Attention to detail, multitasking, strong organization.
• Experience presenting to clients in meetings.
• Deep understanding of the digital advertising space and programmatic landscape.
• Bachelor’s degree required.

Mansioni

• Align with Sales to provide seamless account support (RFP responses, media planning, post-sale kickoff).
• Drive incremental revenue through proactive upsell strategies and campaign analytics.
• Lead campaign kickoff meetings, manage launch timelines, and coordinate updates and optimization recommendations.
• Communicate campaign requirements and KPIs to internal product and operations teams.
• Build AI-powered campaigns using ML to predict performance and optimize toward client goals.
• Maintain knowledge of Samsung Ads platform to drive upsell opportunities.
• Produce learnings from campaign performance and provide renewal recommendations.
• Collaborate with Marketing for client-specific ideation and solutions.
• Educate and onboard new clients on best practices and identify areas for improvement.

Conoscenze

Account management

Upselling

Campaign analytics

Communication

Industry knowledge

Formazione

Bachelor's degree

Strumenti

MMP attribution

Descrizione del lavoro

Position Summary The Opportunity

We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!

Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
• Attention to detail, ability to multitask and strong organizational skills required. Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor’s degree required

Compensation

Compensation for this role for a candidate based in New York is expected to be between $110,000 - $135,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.