Client Solutions Banker

Bank of America Corporation; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America Corporation in Lakeland seeks a customer-focused team member to engage clients in the lobby and guide them through self-service options. You will process cash transactions accurately and build relationships to meet financial needs.

Responsibilities include managing center traffic, scheduling, and outbound calls while following policies and regulatory requirements. Weekend and extended hours may be required; prior sales experience is a plus.

Qualifications

• Bachelor-level education not required; high school diploma or GED accepted.
• Experience in financial services or sales is a plus.
• Ability to follow processes, adhere to regulations, and learn new systems.

Responsibilities

• Engage clients in the lobby to assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Build client relationships and connect clients with suitable solutions.
• Manage cash, center traffic, appointments, and outbound calls as needed.
• Ensure adherence to laws and internal guidelines.

Skills

Customer focus

Communication skills

Problem solving

Relationship building

Time management

Sales oriented

Adaptability

Team collaboration

Education

High School Diploma or GED

Business/Finance degree (desirable)

Job description

Bank of America Corporation in Lakeland seeks a customer-focused team member to engage clients in the lobby and guide them through self-service options. You will process cash transactions accurately and build relationships to meet financial needs.

Responsibilities include managing center traffic, scheduling, and outbound calls while following policies and regulatory requirements. Weekend and extended hours may be required; prior sales experience is a plus.