Payments-Digital & Design-Client Solutions Architect Manager-Vice President

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Solutions Architect Manager in Digital & Design to lead the configuration of complex product solutions for diverse clients.

You will collaborate with Sales, Technology, and client teams to tailor offerings, deliver technical demonstrations, and drive multi-channel integrations across North America. The role requires deep payments knowledge, strong presentation skills, and experience guiding product enhancements based on client feedback.

Qualifications

• 5+ years of experience across a broad set of products.
• Deep technical understanding applied to solution configurations in a domain.
• Experience supporting Sales in pricing, pipeline, and account planning.
• Experience working with tech clients and engineers.
• Strong payments domain knowledge (Payables, Receivables, Liquidity, FX, Merchant Services).
• Knowledge of digital channels, open banking, API, host-host, SWIFT, internet and mobile.
• Expertise in standards like JSON, ISO 20022, SWIFT.
• Knowledge of ERP and TMS in corporate banking.
• Knowledge of SAP/Oracle ERP in finance and treasury contexts.
• Strong business-technical background with problem solving and communication.
• Executive presentation skills and demos leadership.

Responsibilities

• Leads configuring and modifying firm products and solutions with Technology to fit complex client use cases.
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline and account planning.
• Engages with client teams to deliver presentations and technical demos of product capabilities.
• Identifies development requirements for product enhancements from client feedback.
• Acts as SME across digital channels, open banking, and integration solutions (host-host, web, SWIFT, API, mobile).
• Collaborates with clients and Sales & Service Partners to define problems and deliver multi-channel integration recommendations.
• Contributes SME insights to client roundtables and strategy workshops.
• Provides market feedback to Product Managers; assists with concept design and feature development for new functionality.
• Represents the organization at client conferences and trade shows.
• Provides training and support on new product and channel capabilities.
• Cover North America.

Skills

Solution architecture

Payments knowledge

Client engagement

Technical presentations

Sales support

API integration

ISO 20022

ERP familiarity

Cross-functional leadership

Public speaking

Job description

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in Digital & Design, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Function as subject matter expert across digital channels, open banking, and emerging technologies integration solutions: including host-host, web, SWIFT, API and mobile platforms
• Works directly with Client and Sales & Service Partners to understand holistic business problems and requirements and deliver efficient and effective multi-channel technical integration recommendations and solutions
• Attend and contribute subject matter expertise and thought leadership to client roundtables and strategy white-boarding and workshops as required
• Provides market feedback to Product Managers across product development lifecycle serving as the voice-of-the-client; assist with concept design, feature development, and preparation for product launch to client as necessary for new functionality needs and competitive landscape information
• Represents organization at internal and external client conferences and trade shows
• Provide training and support on new product/channel capabilities
• Cover North America

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Demonstrates strong payments industry knowledge, specifically of payments products (Payables, Receivables, Liquidity, Foreign Exchange, Merchant Services)
• Knowledge of related digital channels, open banking, and emerging technologies product sets, including; API, host-host, SWIFT, internet and mobile
• Expertise and experience in latest technical standards across payments and cash management domains (e.g. JSON, ISO 20022, SWIFT, etc.)
• Knowledge of Finance (ERP), Treasury Management Systems (TMS) and other Fintech platforms in the corporate banking space
• Working knowledge of both legacy and on-premise and latest cloud variants of SAP and Oracle ERP platforms (finance and treasury applications context)
• Strong business & technical background and excellent problem solving & communication skills
• Strong executive management presentation skills and experience leading technology demonstration

Preferred qualifications, capabilities, and skills

• Experience in supporting a Sales team while pitching and delivery complex technical products, projects, or applications
• Demonstrated experience i structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
• Experience with technical standards across payments and cash management domains, with knowledge of Treasury, Finance, and Banking integration aspects of TMS and ERP platforms