Client Solutions Architect

Thrive; United States; A distancia; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Thrive seeks a Client Solutions Architect to provide technical guidance to Thrive’s Account Management Team, driving new revenue opportunities within our existing client base. You will act as the Technical and Trusted Advisor, identifying clients’ business and technical needs and proposing Thrive products and services.

You will bring expertise across Private, Public, and Hybrid Cloud, Cyber Security, Disaster Recovery, Networking, and IT Systems Management, and will create client-facing docs,

Formación

• Bachelor’s degree in IT or related field or equivalent experience.
• MSP experience in a Solutions Architect or client-facing role; IT operations background is a plus.
• Knowledge of Microsoft 365, Azure, Cyber Security platforms/tech, virtualization, storage, and networking.
• Certifications such as CCNA, CISM, CISSP, MCSE, VTSP are a plus.
• Experience explaining complex technical topics to technical and business audiences.
• Strong verbal and written communication and excellent interpersonal skills.
• Ability to work independently and within a team.

Responsabilidades

• Collaborate with Account Management in technical discussions and meetings with clients.
• Provide SME guidance on cloud, security, disaster recovery, networking, and IT systems.
• Create technical docs, diagrams, presentations, SOWs, and RFP/RFI responses.
• Participate in client seminars, events, and technology roadmap reviews.
• Stay current on emerging technologies and pursue relevant training/certifications.
• Interface with internal teams to improve Thrive products and services.
• Provide ongoing product and technology training to the Account Management team.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Client relationship management

Teamwork

Educación

Bachelor’s degree or equivalent

Herramientas

Microsoft 365

Azure

Cyber Security

Server virtualization

Storage technologies

Networking (LAN/WAN)

Descripción del empleo

About us:

Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Client Solutions Architect provides technical expertise and guidance supporting Thrive’s Account Management Team in driving new revenue opportunities within our existing client base. The Thrive Client Solutions Architect will:

• Participate with the Thrive Account Management team in technical discussions and meetings with existing Thrive clients. Acting as the Technical and Trusted Advisor, the Client Solutions Architect will help identify clients’ business and technical needs and propose solutions with the appropriate Thrive products and services
• Provide subject matter expertise and guidance related to Private, Public and Hybrid Cloud, Cyber Security, Disaster Recovery, Networking, Desktop and Mobile Device Management, and IT Systems Management to the Thrive Account Management team and to our clients.
• Create technical documentation, diagrams, client facing technical presentations, Statements of Work, and technical responses for RFP/RFI’s.
• Participate in client-focused seminars, tradeshows, events, presentations, technology roadmap reviews and training (internal & external).
• Stay up to date on emerging technologies and products, including attaining certifications and participation in vendor/industry training events as appropriate.
• Interface with internal teams, providing input to constantly improve our products and services that add value for our clients.
• Provide ongoing product and technology training to the Thrive Account Management team.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science or related field, or equivalent experience
• Prior experience working at a Managed Service Provider in a Solutions Architect or comparable client facing technical role. Previous experience in an IT Operations role is desirable.
• Technical knowledge of Microsoft / Office 365, Microsoft Azure, Cyber Security platforms and technologies, server and desktop virtualization, storage, LAN and WAN networking, data backup and replication technologies.
• Technical and/or Security Certifications (CCNA, CISM, CISSP, MCSE, VTSP, etc.) a plus.
• Experience presenting complex technical topics to both technical and business audiences.
• Outstanding demonstrated verbal and written communication
• Excellent interpersonal and client relationship skills
• Ability to work independently and as part of a team.