Systems Administrator

Thrive; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Thrive is seeking System Administrators to provide remote support across multi-tenant environments, handling escalated incidents with advanced troubleshooting and coordinated collaboration with other teams. You will communicate clearly with clients, document actions, and guide on Thrive best practices while learning across IT domains in a fast-paced, growth-oriented setting.

The role emphasizes strong verbal and written communication, a customer-first mindset, and the ability to manage complex

Qualifications

• 3–5 years in IT support/operations, including MSP or multi-tenant experience.
• Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
• Networking knowledge: Layer 2/3, VLANs, DHCP/DNS, NAT, VPNs.
• Experience with endpoint security, backup/DR, patch management.
• Proficient in PowerShell scripting and automation.
• Strong incident management, change control, and documentation.
• Excellent written and verbal communication, time-management skills.
• Ability to work independently and in a team.
• Willingness to work after hours or on-call rotations.
• Excellent customer service skills

Responsibilities

• Communicate with customers via phone, email, and chat with timely, courteous updates.
• Perform advanced troubleshooting of escalated incidents and document actions.
• Analyze client environments to determine fastest resolution paths.
• Support diverse computing environments for multiple business clients.
• Conduct rapid root-cause analysis of workstation, server, and network incidents.
• Troubleshoot and resolve high-level issues per SOPs and best practices.
• Use vendor tools to achieve timely resolutions.
• Set client expectations and provide guidance on Thrive best practices.
• Document troubleshooting steps and resolutions clearly.

Skills

Incident management

PowerShell scripting

Communication skills

Independent & collaborative work

On-call availability

Education

ITIL v4 Foundation

CompTIA Network+/A+

Microsoft Azure Administrator (AZ-104) / MS-102

Tools

Azure AD/Entra

Exchange / M365 Admin

Intune

SharePoint

EDR/AV security

Job description

About us:

Thrive delivers upon the promise of technology by enabling our clients' digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.

Thrive's culture is powered by diverse talent, big ideas, and a customer-first mindset—and it's what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you're hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!

Position Overview

System Administratorsprovide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating withotherteams, and serving as an escalation point forengineers within the team,whilemaintainingclear client communication. Thriveseekstechnically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.

Responsibilities

• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
• Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive's tools.
• Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
• Support and troubleshoot diverse computing environments across a wide range of business clients.
• Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
• Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive's standard operating procedures and best practices.
• Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
• Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
• Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
• Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
• Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
• Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
• Review client environments for security best practices, proactively identifying risks and participating in change management activities.
• Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
• Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.

• Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.
• Experience supporting virtual desktops

• 3-5 years in IT support/operations, including MSP or multi-tenant experience.

• Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.

• Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).

• Experience with endpoint security (EDR/AV), backup/DR, patch management.

• Proficient with PowerShell scripting and automation.

• Strong incident management, change control, and documentation.

• Excellent written and verbal communication, documentation, and time-management skills.

• Ability to work independently and collaboratively in a team environment.

• Availability to work after hours or participate in on-call rotations as required.

• Excellent customer service skills

Preferred Certifications

• CompTIA Network+/ A+

• Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)

• ITIL v4 Foundation(modules)