Client Solutions Account Manager I

Advantage-Solutions; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full-Time Benefits (Medical, Dental, V

401(k) with company match

Training and Career Development

Generous Paid Time-Off

Job summary

Advantage-Solutions is seeking an Account Manager I to partner with clients and internal teams, ensuring clear communication, effective training, and successful project execution. The role emphasizes independent work within a fast-paced environment and delivering timely results.

You will build and maintain client relationships, escalate issues appropriately, and manage software-related training and releases while coordinating with IT and business units. Strong MS Excel skills are essential.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 1-3 years of experience in a client-facing/customer service role.
• Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity.
• Team player with the ability to collaborate and communicate with IT and/or business.
• Strong analytical thinker to assist in trouble shooting and managing retail technical and data issues.
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates).

Responsibilities

• Liaison - Work closely with client and management as the primary point of contact to ensure appropriate communication is delivered in an accurate, timely and consistent manner.
• Troubleshooting –Ensure all issues are properly escalated to the appropriate department. Provide feedback to and consult with the team and/or Client when needed regarding changes that need to be made.
• Training and Education – Assesses and addresses training needs regarding existing and new software functionality.
• System Platform and Configuration – Participate in new software release testing and validate the accuracy of the database after each enhancement release.
• Project management: Act as a project manager on behalf of the client/team by leading the project from conception to completion.

Skills

Process oriented

Independent self-starter

Communication & leadership

Team collaboration

Analytical thinking

Tech familiarity

Project management

Training/presentation

MS Excel

MS Office

MS Access

Education

Bachelor's Degree or equivalent experience

Tools

MS Excel

MS Office Suite

MS Access

Job description

Advantage-Solutions is seeking an Account Manager I to partner with clients and internal teams, ensuring clear communication, effective training, and successful project execution. The role emphasizes independent work within a fast-paced environment and delivering timely results.

You will build and maintain client relationships, escalate issues appropriately, and manage software-related training and releases while coordinating with IT and business units. Strong MS Excel skills are essential.