Client Software Administrator

Victaulic; Easton (Northampton County); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Client Software Administrator to enhance their Windows-based IT infrastructure. This role involves designing, deploying, and maintaining systems to ensure smooth operations and security. You'll be responsible for managing endpoint technologies, coordinating upgrades, and leading application lifecycle processes. The ideal candidate will have a strong background in MECM, Intune, and Windows administration, along with excellent problem-solving and communication skills. Join a dynamic team and make a significant impact on IT operations while driving continuous improvements.

Qualifications

• Proven experience with MECM and Intune infrastructures.
• Deep knowledge of Windows 10/11 and Windows Server administration.

Responsibilities

• Administer Microsoft Endpoint Configuration Manager and Intune for software deployment.
• Lead application publishing processes and oversee reliable delivery.

Skills

MECM (SCCM)

Microsoft Intune

Windows 10/11 Administration

Patch Management

Networking Fundamentals

Technical Troubleshooting

Project Management

Communication Skills

Education

Bachelor's degree in IT-related field

3 years of relevant experience

Tools

Microsoft Endpoint Configuration Manager

Windows Server

Azure

Job description

Position:Client Software Administrator

Reports to: IAM Team Lead

Overview

Responsible for designing, deploying, and maintaining our organization’s Windows-based IT infrastructure. Ensures systems run smoothly and securely, drives continuous improvements, and serves as a trusted technical advisor to the organization.

Responsibilities

• Endpoint Management: Globally administer Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, and similar technologies to deploy and manage software.

• Deployment Coordination: Organize and coordinate software & hardware upgrades and repairs within the desktop environment.

• Package Evaluation & Testing: Evaluate, maintain, and refine desktop application packages; drive testing, pilot programs, and prototype implementations for new software.

• Develop & Maintain Packages: Design, build, and update automated application installation packages using industry-standard tools and best practices.

• Software & Application Packaging Standards: Enforce internal packaging guidelines and ensure all software and application deliverables adhere to industry best practices.

• Custom Installer Enhancements: Create and integrate custom actions to extend Windows installer functionality for complex deployments.

• Patch & Update Management: Plan, test, and deploy service packs, hotfixes, and application updates to ensure systems remain secure and compliant.

• Application Lifecycle Lead: Lead the configuration, testing, maintenance, and monitoring of all end-user applications and systems, serving as the primary point of ownership.

• Compatibility & Troubleshooting: Identify and resolve Windows 10/11 compatibility issues; perform advanced troubleshooting of registry, file/folder security, and OS-level problems.

• Publishing & Delivery: Lead application publishing processes and oversee reliable delivery across diverse environments.

• Document Processes: Record packaging workflows, configurations, and updates in standardized documentation templates and databases.

• Knowledge Management: Create and maintain knowledge base content—known issues, workarounds, procedures, and application-specific guidance.

• Technical Consulting: Advise management on software selection to meet business requirements; recommend modifications to improve workflows and expand system capabilities.

• Infrastructure Development: Architect and maintain the underlying infrastructure that supports efficient application delivery and distribution.

• Deployment Analytics: Track, analyze, and report on application and patch deployments success, ensuring target outcomes are met.
• Cross-Functional Collaboration: Partner with Global System Support to troubleshoot distribution issues and drive resolution for escalated problems.
• Project Leadership: Lead and coordinate various IT projects as needed, aligning resources, timelines, and cross-functional teams.
• Status Reporting: Provide regular updates on progress, risks, and timelines to management and project teams.

Qualifications

• Endpoint Management & Deployment: Proven experience designing, implementing, and troubleshooting MECM (SCCM) and Microsoft Intune infrastructures. Expertise with software packaging tools and managing medium to large-scale environments.
• Operating Systems & OS Deployment: Deep knowledge of Windows 10/11 and Windows Server (2016/2019) administration. Proficient in OS deployment technologies, including task sequencing, Microsoft USMT, and OSD tools.
• Patch & Update Management: Strong background with Windows Server Update Services (WSUS) or equivalent patch management solutions.
• Networking & Infrastructure Fundamentals: Solid understanding of client/server architectures, TCP/IP networking, and internet fundamentals. Familiarity with Active Directory, DNS, DHCP, and related infrastructure services.
• Technical Proficiency: Expert troubleshooting and problem-solving skills. Advanced PC literacy, including Microsoft Office suite and rapid adoption of proprietary applications.
• Project & Team Leadership: Demonstrated ability to lead teams through defined project management methodologies to timely delivery. Skilled at task prioritization and managing time effectively under tight deadlines.
• Communication & Collaboration: Excellent written and verbal English communication skills. Able to build strong working relationships with colleagues, clients, and external partners at all levels.

Education & Work Experience Required:

• Bachelor's degree in an IT-related field or equivalent experience.
• 3 years of experience in a similar role.
• MECM (SCCM) Administration experience.
• Azure experience supporting Intune.
• Microsoft Certified Solutions Expert (MCSE) and/or CompTIA certifications.