Client-Site Print & Mail Production Specialist

Xerox; Lawrenceburg (IN); On-site; USD 38,000 - 55,000; Full time

Job summary

Xerox in Indiana is seeking a Print/Mail/Scan Production Associate to lead and execute high-volume print and document services at client sites. This role supports digital production, quality assurance, customer engagement, and system reporting, serving as a key contact for clients and internal teams.

We look for 1–3 years of customer-facing print/mail production or service delivery experience, strong MS Office and print software skills, and the ability to lift up to 50 lbs and stand for long

Qualifications

• Strong technical proficiency with Microsoft Office, print production software, and scanning tools.
• Ability to troubleshoot equipment and elevate issues when necessary.
• Excellent organizational, communication, and multitasking skills.
• Detail-oriented with the ability to meet tight deadlines and quality standards.
• Capable of lifting up to 50 lbs, and standing/walking for extended periods.

Responsibilities

• Operate and troubleshoot high-volume and digital printing equipment and finishing tools (e.g., inserters, laminators, binders).
• Coordinate and execute advanced mailroom tasks including sorting, tracking, and distribution.
• Serve as primary contact for customer requests, job intake, and status updates.
• Perform advanced file handling (format conversion, data merging, scanning, archiving).
• Maintain inventory and supply levels, conduct meter reads, and ensure billing accuracy.
• Train and support junior team members or cover for other sites during absences.
• Participate in workflow optimization and continuous improvement initiatives.
• Ensure adherence to Service Level Agreements (SLAs), security policies, and safety standards.

Skills

Microsoft Office

Print production software

Scanning tools

Troubleshooting

Organizational skills

Communication skills

Multitasking

Attention to detail

Physical stamina

Job description

Xerox in Indiana is seeking a Print/Mail/Scan Production Associate to lead and execute high-volume print and document services at client sites. This role supports digital production, quality assurance, customer engagement, and system reporting, serving as a key contact for clients and internal teams.

We look for 1–3 years of customer-facing print/mail production or service delivery experience, strong MS Office and print software skills, and the ability to lift up to 50 lbs and stand for long