Client Site Administrator, Administrative Services

KPMG LLP; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

KPMG LLP in Pittsburgh is seeking a Client Site Administrator to join our Administrative & Office Experience organization. You will serve as the on-site executive liaison at the client location, coordinating leadership meetings, logistics, access, and travel, and owning the action log to ensure 100% completion.

You will monitor account health, generate dashboards and briefs for the Global Account Team, and align local activities with firm strategy to drive predictable outcomes.

Qualifications

• Five years of recent experience supporting a senior leader and executive presence.
• Excellent verbal and written communication with stakeholder management skills.
• Ability to manage multiple projects with autonomy and strong organizational skills.
• Proficiency in Microsoft Office and familiarity with GenAI for efficiency.

Responsibilities

• Serve as on-site executive liaison, coordinate leadership meetings, logistics, access, and travel.
• Own the action log and ensure completion before next session; main on-site contact for client executives.
• Monitor account health, surface risks, generate dashboards and briefs for the Global Account Team.
• Coordinate engagements and billing per client procurement rules and maintain time/expense compliance.
• Navigate firm bureaucracy and integrate local activities into the account strategy.

Skills

Executive presence

Stakeholder management

Communication skills

Project management

GenAI proficiency

Travel flexibility

Education

High School diploma or GED

College coursework preferred

Tools

Microsoft Office Suite

GenAI tools

Job description

KPMG is currently seeking a Client Site Administrator to join our Administrative & Office Experience organization.

Responsibilities:

• Serve as the on-site executive liaison at the client location; organize leadership meetings and briefings, oversee logistics and access, attend all critical leadership meetings not just to record minutes, but to own the action log, proactively following up with responsible parties to ensure 100% completion before the next session; serve as the main on-site contact for client C Suite and key buyer executive administrators to coordinate schedules, logistics, and access
• Monitor account health and operations, surface risks and dependencies and coordinate resources; align local activities with regional, account, and firm strategies to drive predictable outcomes and continuous improvement; generate pipeline and performance reports such as dashboards, one-pagers, and meeting briefs for the Global Account Team and client executive stakeholders; partner with the Lead Partner and Account Team to ensure that all account-level communications and deliverables meet the highest standards of the firm and the specific expectations of the Account Team leadership
• Coordinate and manage engagements and billing according to client procurement requirements; maintain time and expense compliance, monitor invoicing, resolve AP discrepancies, and work with internal finance to address any issues quickly; act as a "gatekeeper" and "filter" for the Lead Partner, prioritizing requests from the account team and ensuring the Partner’s time is focused on the highest-value client interactions; deliver executive support and arrange travel and optimize onsite agendas; perform client/industry research; liaise with technology and other support teams, and draft/refine communications, presentations, and social posts
• Manage client hospitality and relationship-building activities in key cities, including venue selection, and ensure adherence to entertainment, independence, and expense policies; coordinate sponsored events and community or charitable initiatives with clients, firm networks, and leaders
• Work with team members to navigate and solve day-to-day problems related to services, technology, relationships, or other issues, collaborating with Digital Nexus or other internal teams/resources as appropriate; essentially, serve as the primary point of contact for the "local" Partner group to resolve scheduling and other conflicts, navigate firm bureaucracy, and ensure that local activities are not siloed but integrated into the Account strategy
• Contribute actively to Administrative Services team meetings and internal project teams; share best practices; build skills to advance team initiatives
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience supporting a senior leader; executive presence is required for account leadership and client-facing roles, proactive and forward-thinking mindset, with a proven ability to anticipate needs, take initiative, and manage complex projects with a high degree of autonomy; industry knowledge in Audit, Tax, or Advisory professional services highly desired
• Completed coursework from an accredited college/university preferred; minimum High School diploma or GED is required
• Excellent verbal/written communication, with exceptional stakeholder management skills and the ability to build trust and navigate complex relationships with senior clients, community leaders, and internal partners allowing you to have "confidence to challenge" and the "diplomacy to align" diverse leadership perspectives
• Strong trouble‑shooting and organizational skills and capability to work on multiple projects simultaneously; strong business acumen with demonstrated analytical skills to translate data and research into actionable insights; proficiency in Microsoft Office Suite applications; exceptional web-based research skills and enthusiastic about leveraging technologies like GenAI to drive efficiency and impact
• Aptitude to promote a teaming culture with common goals and responsibilities as well as leverage strengths, expertise, and diverse perspectives to maintain a high-performing team; strong ability to see the "big picture" of an account while maintaining a relentless focus on the operational details that drive efficiency.
• Ability to work at the assigned Pittsburgh client office or KPMG office five days a week; ability to work overtime and travel within the cluster for client meetings and market events as needed
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)