Client Services Technician

Rose-Hulman Institute of Technology; Terre Haute (IN); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health benefit options

TuitionExchange

Paid leave

Professional development

Job summary

Rose-Hulman Institute of Technology seeks a Client Services Technician to join the Enterprise Information Technology (EIT) Department on the Terre Haute campus. The role focuses on repairing, maintaining, and troubleshooting student laptops and Institute-owned systems, and supporting campus printers used by faculty and students.

The successful candidate will configure and deploy new devices, provide first-level technical support via walk-in, on-site, phone, and email, and contribute to a secure,

Qualifications

• High school diploma or GED required.
• Prefer an associate degree or technical/vocational training.
• Experience in repairing, maintaining laptops and campus printers is a plus.

Responsibilities

• Repair, maintain, and troubleshoot student laptops and Institute-owned systems.
• Support and maintain campus printers used by employees and students.
• Configure and deploy new devices for employees and students.
• Provide first-level technical support via walk-in, on-site, phone, and email.

Skills

Hardware troubleshooting

Device configuration

Customer support basics

Education

High school diploma or GED

Associate degree or vocational/technical degree

Job description

Client Services Technician

Rose-Hulman Institute of Technology isseeking a Client Services Technician to join the Enterprise InformationTechnology (EIT) Department. Rose-Hulman has been ranked No. 1 among U.S.undergraduate engineering colleges by the U.S. News & World Report BestColleges Guide for 27 consecutive years, reflecting our commitment toexcellence in education and innovation.

The Client Services Technician isresponsible for repairing, maintaining, and troubleshooting student laptops andother Institute-owned computer systems. This role also supports and maintainscampus printers used by employees and students in public areas. Keyresponsibilities include identifying, investigating, and resolving basictechnical issues, managing hardware inventory, scheduling equipmentmaintenance, and performing routine hardware repairs.

The successful candidate willconfigure and deploy new devices for employees and students, providerecommendations regarding technology and service solutions, and deliver and setup workstations and other hardware in accordance with Institute standards andbest practices. This position also provides first-level technical supportthrough walk-in assistance, on-site visits, phone calls, and emailcommunications.

Additionally, the Client ServicesTechnician will install, configure, and maintain software required for networkconnectivity, backups, server access, and other computing services to ensure areliable and secure technology environment for the campus community.

Qualified candidates will have a highschool diploma or GED. One to three years of relevant work experience.

Preferred candidates will have anassociate degree or vocational or technical school degree.

At Rose-Hulman, your successes arecelebrated in a welcoming, supportive, and flexible environment with a number of benefits and resources including a variety of health benefit options;voluntary benefits such as Group Accident and/or Group Critical IllnessInsurance, Pet Insurance, and Caregiver Resources;participation in TuitionExchange; a generous and flexible paid leave program and dedicated time forprofessional development.

• a variety of health benefit options
• voluntary benefits such as Group Accident and/or Group Critical IllnessInsurance, Pet Insurance, and Caregiver Resources
• participation in TuitionExchange
• a generous and flexible paid leave program and dedicated time forprofessional development

As a Rose-Hulman employee, you will also enjoy accessto full-service fitness facilities and programming; a performing arts centerfeaturing national touring acts and campus productions; and access tostate-of-the-art labs, facilities, and equipment. All employees experienceopportunities to have an impact on student lives and be part of a greaterpurpose through multidisciplinary project collaboration that can have a globalimpact as well as receiving continual encouragement and support ofphilanthropic and volunteer opportunities.

Located on the banks of the WabashRiver and conveniently located within driving distance of seven major cities, Terre Haute is a vibrant community with a revitalized downtown, museums, parks,four higher ed institutions, a rich historical past, and dynamic food, music,and arts scene.

Payrange is $22.84 – $26.68 (or$47,500 - $55,500 annually). Pay is competitive. A higher pay may be negotiatedbased on experience and qualifications.

Rose-Hulman conducts background checksfor all prospective employees, including criminal history, education, socialmedia, employment, driving records, and reference checks, where relevant to jobduties. The scope depends on the role's responsibilities and Institutenecessity. Information from background checks will be used solely to assess acandidate's suitability for employment, ensuring a safe and productiveworkplace, and will be handled in compliance with federal and state laws.

This position is not eligible for workvisa sponsorship at this time.

EEO
Rose-Hulman Institute of Technology is an equal opportunity employer. It is the Institute’s policy to treat all employees and applicants equally according to their individual qualifications, abilities, experiences, and other employment standards. Rose-Hulman will not discriminate against any employee, applicant for employment, student or applicant for admission, including protections for those opposing discrimination or participating in any complaint process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Rose-Hulman Institute of Technology is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the Office of Human Resources.