Client Services Tech 1

Pace® Analytical Services; City of Tonawanda (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401(k) Matching

Tuition Reimbursement

Job summary

Pace® Analytical Services is seeking a Client Services Technician to support the bottle prep department within our logistics network. You will be trained to manage glassware, process orders in LIMS, and prepare shipments while maintaining accuracy and safety.

The role emphasizes attention to detail, reliability, and the ability to work both independently and as part of a team in a fast-paced lab environment. Training will be provided to build a long-term scientific career.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: No prior experience required; however, experience with Microsoft Outlook is a plus.

Responsibilities

• Glassware Management: Accurately select glassware from inventory based on customer orders and attach appropriate labels.
• Order Processing: Use the Laboratory Information Management System (LIMS) to maintain detailed records of all orders and ensure accuracy in order preparation and packing.
• Packaging and Delivery: Prepare and pack orders efficiently for delivery, ensuring all items are securely packaged.
• Quality Control: Verify the accuracy of orders and ensure they meet the required specifications before dispatch.
• Safety and Cleanliness: Maintain a clean, organized, and safe work environment, adhering to safety regulations and company policies.

Skills

Detail orientation

Glassware handling

Inventory management

Outlook proficiency

Organization & time management

Teamwork & independence

Standing long hours

Education

High school diploma or equivalent

Tools

LIMS

Microsoft Outlook

Job description

Shift Monday through Friday, 8:30 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $18.00 per hour

Hours: Monday through Friday, 8:30 AM - 5:00 PM

Make an Impact. Build a Career. At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone. That's why we need you — your curiosity, your talents, and your drive — to help us advance this important work, and your career. We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long‑term career in environmental science, Pace® could be the perfect place for you.

Join us as a Client Services Technician, where you'll put your love of science to work in the bottle prep department of our logistics network here at Pace®.

You’ll receive all the training you need to successfully take on this role and continue building an exciting laboratory sciences career at Pace®.

Key Responsibilities

• Glassware Management: Accurately select glassware from inventory based on customer orders and attach appropriate labels.
• Order Processing: Use the Laboratory Information Management System (LIMS) to maintain detailed records of all orders and ensure accuracy in order preparation and packing.
• Packaging and Delivery: Prepare and pack orders efficiently for delivery, ensuring all items are securely packaged.
• Quality Control: Verify the accuracy of orders and ensure they meet the required specifications before dispatch.
• Safety and Cleanliness: Maintain a clean, organized, and safe work environment, adhering to safety regulations and company policies.

Qualifications

Education: High school diploma or equivalent required.

Experience: No prior experience required; however, experience with Microsoft Outlook is a plus.

Skills

• Strong attention to detail and accuracy.
• Ability to handle glassware and other materials carefully.
• Familiarity with inventory management and order processing systems is advantageous.
• Proficiency in Microsoft Outlook and basic computer skills.
• Excellent organizational and time‑management skills.
• Ability to work efficiently both independently and as part of a team.
• Ability to stand for long periods of time.

What We Promise

• Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement.
• Opportunities to build a rewarding career.
• An inclusive culture that stands for integrity, innovation and growth.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.