Client Services - Team Manager

Navia Benefit Solutions, Inc.; Renton (WA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Wellness benefits

Life Insurance

Long-Term Disability Insurance

Paid time off

Holidays and floating holidays

Remote/hybrid options

Job summary

Navia Benefit Solutions, Inc. in Renton, WA is seeking a seasoned leader to manage the Employer Services team, developing staff, managing client relationships, and applying policies for Navia’s benefits offerings.

You will guide trainings, oversee QA, audit plans, and collaborate with senior management on complex issues. Hybrid work with optional remote days, and nationwide employer and employee support.

Qualifications

• 3 years of leadership experience or more.
• Strong written and verbal communication skills.
• Familiarity with Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, HSA, wellness benefits, and commuter plans preferred.

Responsibilities

• Manage the Employer Services team and staff development.
• Maintain and grow client relationships.
• Recommend policies and procedures for Navia’s benefit offerings.
• Lead audits, QA, and process improvements within established workflows.
• Address issues and present major impacts to senior management.

Skills

Leadership

Communication

Feedback

Client relationships

Policy interpretation

Job description

About Navia Benefit Solutions:We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

DescriptionWe’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

About The RoleThe position is responsible for the general management of an Employer Services team; which includes developing staff, managing client relationships, and acting as a subject matter expert for your subordinates. Additionally, this role will recommend policies/procedures that ensure the achievement of departmental deliverables and performance expectations. This position will apply experience and judgment regarding the interpretation and application of established policies and procedures as they related to Navia’s suite of benefit offerings. They will also research and present issues of major impact or technical complexity to senior management or refer to the appropriate internal experts for resolution

What You’ll Do

• Coordinate scheduling of new team members and ongoing check-ins on progress.
• Coordinate trainings for existing staff (NDT, HRA, other topics as needed)
• Be present and provide feedback in employee one-one meetings
• Document processes and identify areas for improvement within established processes
• Quality Assurance, meaning catch people doing things right, check for accuracy, and training opportunities
• Audit plan setups/renewals for accuracy.
• Other duties as assigned

Work EnvironmentCandidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

Why Join Navia?

• Impact: Play a pivotal role in supporting employers and employees nationwide.
• Growth: Advance your skills with a team committed to excellence and innovation.
• Culture: Join a company that values collaboration, innovation, and customer-first solutions.

Perks And Benefits

• Competitive Salary Range: $70,000-$90,000
• Generous health benefits
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!

Requirements

What We’re Looking For:

• Minimum 3 years of leadership experience
• Strong written and verbal communication skills.
• Comfortable providing constructive feedback and administering disciplinary action
• Expert level understanding of Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, Health Savings Accounts, Wellness benefits, and Commuter plans is preferred
• Ability to adapt personal communication style to fit the needs of the team