Client Services, Team Leader

Dynata; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

A leading market research company seeks a Project Manager with extensive experience in quantitative online research. The successful candidate will oversee project management while enhancing team performance and ensuring high client satisfaction. This role demands proven management skills and the ability to support a dynamic team environment.

Qualifications

• 3+ years of quantitative online and digital market research experience.
• 5+ years of experience in a business environment.
• 5+ years project management experience.

Responsibilities

• Manage project management for individual and team projects.
• Support and train team members in a changing environment.
• Maintain client relationships and ensure project success.

Skills

Project Management

Quantitative Market Research

Team Leadership

Job description

Responsibilities

• Responsible for the project management of both individually managed projects and projects managed by direct reports.

• Support team members with issue resolution by being the first point of contact.

• Manage team workload and assign projects to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.

• Help manage client relationships for the team’s client accounts.

• Consistently meet client expectations for delivering market research data and services.

• Actively monitor and update the management team with key performance indicator data.

• Identify, seek, and provide world-class training for team members in a rapidly changing environment.

• Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.

• Allocate manageable goals to employees based on team needs, interests, and development needs.

• Provide employees with timely, fair, and measured performance assessments and feedback to foster growth.

• Reward and recognize performance as appropriate.

• Communicate department and company strategy and direction regularly to employees so they can help drive success.

• Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.

Experience

• At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.

• 5+ years of experience in business environment.

• 5+ years project management experience.

Knowledge & Skill

• Has managerial knowledge of sub-unit or sub-function as well as technical descipline

• Has basic understanding of the roles of the relevant groups within the function or business unit

• Has basic supervisory knowledge and skills.