Client Services Team Lead — US Strategy & Coaching

Syneos Health; Newtown (PA); On-site; USD 99,733 - 119,667; Full time

Job summary

Syneos Health is seeking a Team Lead for Client Services in Newtown, PA. The role involves leading Client Services Managers, ensuring high-quality service delivery, and driving departmental strategy. The ideal candidate will have strong leadership and communication skills and a background in the pharmaceutical or healthcare industry.

This position offers an annual salary ranging from $99,733 to $119,667, reflecting the role's demands and importance within Syneos Health.

Qualifications

• Strong ability to design, align, and execute departmental strategies.
• Prior people leadership experience preferred.
• Knowledge of pharmaceutical and healthcare industry is a plus.

Responsibilities

• Lead and support the Client Services Managers team.
• Drive consistency in service delivery and support CSM development.
• Facilitate team meetings and serve as a primary escalation point.

Skills

Strong leadership skills

Strong oral/written communication skills

Excellent customer service skills

Strong analytical capacity

Troubleshooting and problem solving skills

Aptitude for automated systems

Education

Associate's or BA/BS degree

Tools

Microsoft Office (SharePoint, Excel, PowerPoint, Word)

Job description

Syneos Health is seeking a Team Lead for Client Services in Newtown, PA. The role involves leading Client Services Managers, ensuring high-quality service delivery, and driving departmental strategy. The ideal candidate will have strong leadership and communication skills and a background in the pharmaceutical or healthcare industry.

This position offers an annual salary ranging from $99,733 to $119,667, reflecting the role's demands and importance within Syneos Health.