Client Services Team Lead

Syneos Health Commercial Solutions; Bridgewater (MA); On-site; USD 99,733 - 119,667; Full time

Job summary

Syneos Health Commercial Solutions is seeking a Client Services US Team Lead to provide leadership and support to a team of Client Services Managers. In this role, you will be the primary escalation point and resource for guidance, ensuring consistent service delivery and CSM development through coaching.

The ideal candidate will have strong leadership skills, proficiency in Microsoft Office, and a background in the pharmaceutical or healthcare industry. Annual compensation ranges from $99,733 to $119,667 based on qualifications.

Qualifications

• Strong leadership and coordination skills required.
• Excellent communication skills, including presentations and project timelines.
• Ability to analyze data and troubleshoot effectively.

Responsibilities

• Serve as key liaison between leadership and the CSM team.
• Monitor team health and proactively address issues.
• Translate goals into actionable initiatives for the team.

Skills

Strong leadership, organizational, and coordination skills

Strong oral/written communication skills

Excellent customer service skills

Strong analytical capacity

Troubleshooting and problem solving skills

Ability to appropriately escape and create suggestions for action

Education

Associate's or BA/BS degree

Tools

Proficiency in Microsoft Office applications

Job description

Description

Client Services US Team Lead provides leadership and support to a team of Client Services Managers (CSMs), serving as a primary escalation point and trusted resource when guidance, problem‑solving, or decision support is needed. The Lead helps ensure consistency in service delivery, supports CSM development through coaching and direction, and reinforces accountability while allowing CSMs autonomy in their day‑to‑day client work.

Key Job Responsibilities

• Serve as a key liaison between Client Services leadership and the CSM team, ensuring alignment on priorities, expectations, and strategic initiatives.
• Monitor team health, capacity trends, and risk areas, proactively surfacing recommendations to leadership.
• Translate overarching organizational goals into clear, actionable department‑level initiatives for the US Client Services team.
• Act as a key contributor to Client Services leadership discussions, advocating for long‑term strategies that position the team for continued success.
• Lead change management efforts related to new processes, tools, or organizational initiatives impacting Client Services.
• Use data, feedback, and operational insights to inform decision‑making and continuous improvement initiatives.
• Drive consistency and scalability across the team by reinforcing standard processes and best practices.
• Translate departmental strategy and leadership direction into clear, actionable guidance for the CSM team.
• Facilitate team's operational/staff meetings and 1:1 sessions.
• Serve as a primary escalation point for team issues, guiding resolution and ensuring timely and effective closure.
• Manage sensitive processes, including performance management concerns, in a caring and timely fashion.

Requirements

Education

• Associate's or BA/BS degree
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)

Required Skills

• Strong leadership, organizational, and coordination skills
• Strong oral/written communication skills, including presentation skills, meeting recaps, PowerPoint decks, project workplans, and timelines
• Excellent customer service skills – internal and external colleagues and customers
• Strong analytical capacity; appreciation for data
• Troubleshooting and problem solving – comfort with ambiguity
• Aptitude for automated systems
• Ability to appropriately escape and create suggestions for action
• Strong ability to design, align, and execute departmental strategies

Preferred Skills

• Prior people leadership experience
• Knowledge of pharmaceutical and healthcare industry
• Experience in field sales administration/operations leadership in life sciences

Compensation

The annual base salary for this position ranges from $99,733 to $119,667. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.