Client Services Team Lead — Shipping & Lab Operations

Pace Analytical Services LLC; Green Bay (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid time off

Tuition reimbursement

Job summary

Pace Analytical Services LLC seeks a Client Services Team Lead in Green Bay, WI to oversee shipping, receiving, and sample administration. You will guide the team, ensure SOP compliance, and maintain accurate documentation while coordinating with clients and internal teams.

The role requires a high school diploma or equivalent with several years in lab administration or related fields, and a valid driver’s license. A full-time schedule includes dayshift hours.

Qualifications

• High school diploma or equivalent and three years of sample, material, or lab administration or related experience, or an equivalent combination of education, training, and experience.
• Valid Driver’s License is often required.

Responsibilities

• Handles shipping, receiving, processing and administration of samples and related materials.
• Leads and trains team members, ensures SOP compliance, and maintains performance feedback.
• Prioritizes workload to meet project requirements and communicates effectively with clients and staff.
• Maintains logs, documents, databases, and related materials; assists with issue resolution and process improvements.
• Drives a vehicle to pick up, transport, and deliver samples and related items as needed.

Skills

Team leadership

Training and coaching

SOP adherence

Communication

Problem solving

Education

High school diploma or equivalent

3+ years lab administration or related experience

Tools

Database systems

MS Office

Job description

Pace Analytical Services LLC seeks a Client Services Team Lead in Green Bay, WI to oversee shipping, receiving, and sample administration. You will guide the team, ensure SOP compliance, and maintain accurate documentation while coordinating with clients and internal teams.

The role requires a high school diploma or equivalent with several years in lab administration or related fields, and a valid driver’s license. A full-time schedule includes dayshift hours.